Location: Beaufort Doctors Care Center
Status: Full Time
UCI Medical Affiliates, Inc. (UCI) provides non-medical management and administrative services to over 50 Doctors Care urgent care centers and 24 Progressive Physical Therapy facilities located throughout South Carolina. UCI is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, providing an exceptional, convenient, and affordable healthcare experience.
We are currently seeking a Center Manager to join our Beaufort Doctors Care center team. The position reports to the Regional Operations Director.
Ensuring a safe, efficient, cost-effective and high-quality patient care environment. The Manager recruits, hires and oversees orientation/training and personnel management for all clinical and clerical staff within the center. Administrative and operational responsibilities include all aspects of financial performance, maximizing patient flow and optimizing the work environment to facilitate open communications, professional and quality excellence and a positive patient experience.
This position has direct supervisory responsibility for clinical support staff
Patient Service Representatives (PSR)
Nursing Staff (RN, LPN)
Essential Job Responsibilities:
Manages all administrative and operational functions associated with the center to ensure a smooth and efficient operation. Oversight responsibility includes inventory control, personnel management, patient relations, and patient flow
Develops and implements office procedures as necessary to improve office flow and overall operations. Provides recommendations and follow-up actions to operational inefficiencies
Participate in the development of center goals and objectives
Ensure high degree of patient and client satification
Manages the daily operations of the center including staff scheduling, cash reconciliation, charge entry, and other related operational "checks and balances."
Works with the Central Billing office to ensure Accounts Receivable is optimally liquidated, denials are minimized, refunds are issued, and customer service is exemplified
Interviews, hires, orients, trains, supervises and evaluates center staff. Responsible for optimizing staffing resources, scheduling staff, assigning work, as well as ensuring consistent performance remediation actions, where and when applicable
Works to ensure that the center stays within budget parameters. Prepares reports and statistical summaries for the Regional Director of Operations and Corporate entities as requested. Provides monthly reporting recommendations or action plans on any issues.
Ensures center compliance where applicable to include OSHA, CLIA, UCI, FLSA, HIPAA, DHEC, LLR (Labor, Licensing and Regulation) and payor regulations
Oversees daily office operations and delegates authority to assigned staff.
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that the office is staffed appropriately
Helps staff establish deadlines for work assignments and completion. Monitors work status and progress
Assists staff in understanding/implementing clinic/clerical policies and procedures.
Reviews, codes, and returns invoices to accounting in a timely manner
Ensures compliance with Doctors Care Quality and Service Expectations policy related to treatment of patients and other visitors.
Manages inventory and PAR levels; approves, processes and manages order requests and inventory procedures
Ability to analyze and assess staff skill set and center needs and processes to initiate changes to improve work flow, efficiencies and center performance
Bachelor's degree or equivalent management/work experience is required.
1 to 3 years in an urgent care, physician center or related medical setting with a minimum of 1 year in a supervisory or lead capacity or successful completion of a 1-year healthcare-related fellowship or residency program.
A minimum of 2 years experience with center management/billing experience is preferred.
Excellent communication skills and demonstrated organizational skills.
Strong interpersonal skills are required.
Ability to work towards specific goals and objectives and provide recommendations for improvement.
Ability to effectively supervise and evaluate the performance of associates
Knowledge of computers such as word processing and spreadsheet applications.
Experience with electronic health records is highly preferred.
Experience in managing a total net revenue or operating budget of up to $2 million is highly preferred.
Familiarity with current medical terminology, ICD and CPT coding centers.
Familiarity with financial reports and performance indicators highly preferred
Familiar with EHR/EMR platforms
Ability to organize and prioritize work for timely completion.
Effective communication skills, both verbally and written.
Able to understand and interpret complex instructions.
Able and willing to maintain strict level of confidentiality regarding laboratory results and records.
Excellent computer skills.
UCI offers competitive compensation, great benefits and rewarding careers.