Help Desk Associate (1st & 2nd Shift) – Midtown Manhattan

Signature Bank - New York, NY

Full-time
Help Desk Associate (Multiple shifts available)

Shifts: 1st Shift (8am-5pm), 2nd Shift (2pm-11pm)

Work Schedule: 40 hours per week, includes weekends

We are seeking service oriented individuals, with demonstrated technical and troubleshooting skills to join our dynamic Helpdesk team! This is a great opportunity for those seeking to grow their IT career.

In this position, you will assist Signature employees with IT related issues from intake to resolution.

Primary responsibilities include:
Provide technical customer service to users bank wide; answer questions and resolves issues over the phone or via remote desktop access
Perform first line support, troubleshoot, diagnose and resolve Network, System, Desktop, and User issues (i.e. password resets, access and application issues, user accounts, active directory, etc)
Open and track requests via Helpdesk System; follow up and ensure resolution within specified time frames
Escalate unresolved queries to the next level of support
Partner with various vendors, system administrators, and senior associates to ensure resolution on escalated technical issues
Performs other duties as assigned

Qualifications:
High School Diploma or equivalent required; Associate’s Degree in Information Technology or related field a plus
Minimum one years’ experience in a similar role required or equivalent education and experience.
Knowledge of Windows, Remote Desktop Protocol (RDP), Microsoft Office, PC, Laptop, Blackberry, and Active Directory a plus.
Customer service oriented with strong interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner
Ability to communicate well with technical and non-technical audiences
Team player with a positive can-do attitude; good time management skills, able to prioritize, multi-task and meet deadlines
Must be available to work weekends and holidays as needed
Signature Bank offers a competitive compensation (BONUS PROGRAM), an excellent health benefits package including, 401(k) plan with generous company match, gym reimbursement, pet insurance, tuition reimbursement, award winning wellness program, and much more for qualified employees!

Service is our cornerstone! View available Careers with Signature at www.signatureny.com/careers

Join a winning team! Signature Bank has appeared on Forbes' Best Banks in America list for the eighth consecutive year in 2018.

Signature Bank, member FDIC, is a New York-based full-service commercial bank with private client offices throughout the New York metropolitan area. The Bank’s growing network of private client banking teams serves the needs of privately owned businesses, their owners and senior managers. Signature Bank offers a wide variety of business and personal banking products and services. Signet, the Bank’s digital payments platform, leverages blockchain technology allowing the Bank’s commercial clients to make payments in U.S dollars 24 hours a day, 7 days a week, 365 days a year.

We are an Equal Opportunity Employer l We do not sponsor work visas