Office Clerk AOT, Bureau of Mental Health


Full-time$29,000 - $43,000 a year
The Bureau of Mental Health is responsible for mental health service delivery to residents of New York City. The bureau fulfills this responsibility by managing the development, implementation, and oversight of ongoing and new mental health initiatives to ensure full access and quality care for all New York City residents. The Bureau is also responsible for procuring and overseeing treatment, rehabilitation, housing, case management, advocacy, and Assisted Outpatient Treatment programs. Bureau staff is responsible for managing the development, implementation, and oversight of ongoing and new contracted mental health programs in order to ensure full access to quality, community-integrated, recovery focused care for all residents.

The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City. The New York State Legislature passed Kendra’s law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community. The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services.

Under general supervision, with some latitude for independent initiative and judgment, performs difficult and responsible administrative work in the capacity of clerical associate with the AOT program. The individual will:

  • Schedule consumer exams
  • Prepare and send via mail, notices to providers and consumers
  • Maintain consumer roster in AOT database
  • Fax/mail out patient signed consent forms to hospitals to obtain medical records
  • Track medical records
  • Send closure notices to the New York State Office of Mental Health and to providers
  • Answer phone calls
  • File documents in consumer charts
  • Distribute incoming faxes to staff
  • Maintain general calendar and schedule appointments
Minimum Qual Requirements
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
  • Ability to use Microsoft Windows Word, Excel, Visio, Access and PowerPoint;
  • Experience with data related to mandated health or mental health treatment;
  • Good written and verbal communication skills, good organization and time management skills;
  • Cursory knowledge of mental health terminology and diagnosis
To Apply
Apply online with a cover letter to In the Job ID search bar, enter: job ID number # 209609.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
Work Location
42-09 28th Street
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.