Full Job Description
CACI is seeking Tier I NOC Analysts to support a 24x7x365 enterprise operations center. Analysts will be responsible for monitoring network dashboards, analyzing problems, troubleshooting, coordinating, and reporting of all operational information concerning the enterprise network infrastructure. This is a customer facing position that requires significant experience in customer service and the ability to remain calm, tolerant and professional in a stressful and demanding environment. We are currently hiring across day, night and weekend shifts.
Provide first-line investigation and diagnosis of all incidents, logging all details and prioritization codes for all incidents. ‘
Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and security.
Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
Promptly assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Keep component NOCs informed about their incident's status at agreed intervals and continuously update incidents as needed.
Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures.
Able to obtain DHS Entry on Duty (EOD)
Typically requires a bachelor’s degree and at least 1 year of relevant routing/switching experience in an enterprise network operations center environment
Knowledge of network protocols such as OSPF, BGP, and EIGRP. Experience with Cisco command line interface and configuration
Strong customer service and strong communication skills (both written and verbal)
Understanding of ITIL service delivery concepts
Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies
Working knowledge of ServiceNow; creating, updating and closing tickets
Network+, ITIL Foundations, CCENT, Security+
US-National Harbor-MD-MARYLAND SUBURBAN
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.