Deskside Technician

Tech Mahindra Services Ltd - Santa Clara, CA (30+ days ago)3.7

  • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
  • Load software packages such as networking components, operating systems and office applications.
  • Customize and adapt current programs to satisfy Applied users’ needs.
  • Coordinate with network services and information systems groups.
  • Update on status to manager and users through voice mail, email and in-person communication.
  • Connect users to networks and train on facilities and applications.
  • Install, repair and conduct preventive maintenance of personal computer by providing technical support.
  • Troubleshoot software and hardware failures and determine network problems.
  • Diagnose and resolve incidents using documented procedures to perform responsibilities.
  • Workaround if incident cannot be resolved.
  • Configure PCs and laptops, problem ticket resolutions and track problems using SNOW system.
  • Integrate and test activities by migrating applications from development to operational environment.
  • Troubleshoot through phone hardware and software and engage technical resources to resolve.
  • Determine and research user questions and isolate and resolve information systems problems.
  • Receive and prioritize issues and forwards using escalation procedures. E meeting support for C level, White glove support at onsite.

Job Type: Contract