Hotel General Manager

GLF Hospitality Group - Lancaster, PA (30+ days ago)

The ideal candidate is likely to have minimum of 3 years in a hotel General Manager capacity, be able to demonstrate strong leadership and professional image and be someone who has a reputation for delivering great hospitality.

The General Manager is responsible for managing the day-to-day Operations, which includes the management and coordination of the front office, housekeeping, engineering, sales, human resources. They will also ensure expenses are controlled and sales and revenue generation are maximized. Plan and manage the operations of the hotel to achieve customer satisfaction (guests, employees, corporate and owners) and quality service while meeting/exceeding financial goals.


Position is responsible for short and long term planning and day-to-day operations. Recommends the hotel's budget, marketing plans and business plans and manages within approved plans and objectives. Position is responsible for supervising any renovations taking place. Position is responsible for the direct supervision of the hotel's executive committee and the direct supervision of all hotel employees. Position has regular contact with the hotel owners to provide information and discuss operations.

Experience requirement as follows:

3+ years Hotel operations experience in General Manager capacity.Must be a strong leader, self-motivator, team builder and willing to work (minimum 5 days per week) and weekends as requiredStrong verbal and communication skillsMust sign non-compete and confidentiality agreementMust have good analytical skills and decision making ability

General Responsibilities:

Optimize and maximize Guest and Associate experience.Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.Effectively hire, retain, manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.Champion of the hotel’s internal and external communications and record keeping.

Specific Responsibilities:

Send a daily end of the day activity and accomplishment email to Vice President of Operations or immediate Supervisor.Ensure that the hotel is maintaining high overall guest satisfaction scores through excellent guest surveys and social media postingsDirectly supervises the entire hotel staff. Responsibilities include interviewing, hiring, and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing employee complaints and issuesAudit daily, monthly, weekly, and annual reports and processes monthly paperwork and bimonthly payrollApprove invoices for accuracy and paymentMonitor cost and controls on a regular basisInspect guest rooms, public areas, and exterior grounds to ensure that all property and equipment is compliant with brand and ownership quality assurance standardsMonitor and respond to both guest complaints and social media postings on a daily basisRespond promptly to all guest complaintsEnsure that work performed by outside contractors and vendors are in compliance with all contracts and the hotel's quality assurance standardsTrain new front desk clerks and conduct quarterly front desk training sessionsDevelop and implement the approved business plan to attain and exceed the financial goals.Maintain a high personal visibility throughout the property.Gain and maintain excellent knowledge of local competition and general industry trends.Handle any emergencies at the hotel.Coordinate internal training and development programs.Fully utilize and adhere to Brands guest satisfaction and response protocols and programs.Ensure hotel’s preventative maintenance and energy programs are in use.Maintain an appropriate level of community public affairs involvement.Analyze P&L’s and present to other GM’s in an open forum.Protect the company’s assets by properly administering company policies and procedures for handling cash, credit card and all other financial transactions.Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management teamAssess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.Closely monitor sales solicitation activities.Enforce all existing and new policies and procedures.Complete and post bi-weekly schedules for all departmental managers and MOD duties.Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and today’s goals.Conduct prescheduled bi-weekly meetings with the department heads/managers.Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.Ensure all associates are trained on emergency and security procedures and policies.Ensure that all property equipment is in good working condition.Successfully maintain adequate staffing.

Job Type: Full-time