Business Office Clerk (71)

Gardner Family Health Network - Redwood City, CA (30+ days ago)


Under the direction of the Senior BOC and general oversight of the Clinical Coordinator and/or, if applicable, the Optometry/Dental Director, the BOC performs various clerical tasks related to patient registration, scheduling, telephone answering, medical insurance eligibility and account processing. Position requires entering/encoding registration information into the Practice Management System of the Network, eliciting sensitive information or financial information

from patients to determine eligibility for some health coverage programs. As a team member in Patient Medical Home, the BOC collaborates with clinic management, nursing, and clinician staff to maintain high standards of patient care with the patient at the center.


  • Provides excellent customer service skills to both coworkers and
  • Works as an effective team member to maintain patient flow and work
  • Schedules appointments, accurately completes/updates required registration fields (personal and financial) in Practice Management
  • Gathers needed financial data from patients or responsible parties per current Medical

Coverage lnsurance Program guidelines, including sliding fee program.

  • Verifies insurance eligibility and code the appropriate payer
  • Explains clinic procedures and charges as
  • Communicates with patients by phone, letter, or face to face as necessary to follow up on both encounter and medical/dental matters and other outreach
  • Answers phones and patient messages gathering/providing the information needed to

successfully complete the transaction.

  • Prepares necessary documents/forms for the encounter, assist patients with completion of

forms and paperwork.

I 0. Reviews charge documents for compliance and completion, and prepare for hatching.

  • Researches and corrects registration errors, incompleteness.
  • Provides information to the public, staff, patients according to their needs and within the

knowledge of the position.

  • Notifies relatives of emergency ambulance
  • Assists in training and orienting new clerical staff in the procedures of the
  • Performs other specialized business office tasks as related to unit or department (i.e., medical, dental, optometry, behavior health, )to which they are assigned.16. Proficiently uses of computer for entering, extracting or reporting job-related information.
  • Other job-related duties as
  • Be prepared to work in all clinics and clinical nursing areas as assigned by the Nursing depending upon staffing needs including reassignment and cross training. The

Business Office Clerk is hired for GFHN and must be willing to be reassigned to another clinic as the need arises to meet staffing needs.

  • Actively participates in Daily Medical Team Huddles and the Emergency Response Team

as needed.

  • Attends trainings or other professional activities to maintain professional


Business Office Clerks are required to demonstrate proficiency in all areas covered in the Job Responsibilities including the processing of patients by assuring all patient data is current and accurately entered into Next Gen, to include Financial Status/Classification and that charges are obtained at the time of visit to the best of our ability.

Skills Set and Competencies Requirement:

  • Interpersonal Skills:

The Business Office Clerk job description entails strong interpersonal skills because creating a rapport with the patient is key to the healing process. The kindness and respect projected by the Business Office Clerk actually creates and sets the tone for the patient/clinician visit. Promoting a healthy professional rapport with co-workers/team creates positive energy; clear communication promotes proficiency in the work environment. Ability to demonstrate effective communication is essential, in both ethical and legal behavior. Staffis expected to uphold the organization's customer service policy and its mission statement. Additionally, engages in continuous quality

improvement process and provide as well as receive constructive feedback to enhance the

work process and outcome.

  • Strong Management Skills:

Because of the time crucial nature of the medical profession dealing with patient flow demands and emergencies, the BOC needs good time management skills. The BOC is required to keep up with the patient flow demand with efficiency and accuracy. BOC works effectively and prioritize conflicting tasks, sometimes in difficult situations. Additionally, BOC is able to organize and maintain accurate records in the completion of the role.

  • Personal Attributes:

Business Office Clerk is required to have patience and compassion. At times patients don't pick up instructions rapidly and that can cause frustration. Because, the patient is already in a predicament, it's important to put up with the patient and kindly re-explain instructions/information when needed.


  • While performing the duties of this job, the employee is frequently required to stand; walk sit; use hands to fingers, handle, or feel objects, tools or controls.
  • Reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk and
  • Ability to sit at a desk or computer prolonged period of
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust
  • Works inside & outside including motor vehicle travel between


  • High school graduate or equivalency, or equivalent eperience
  • Bilingual in English/Spanish
  • Demonstrated computer skills
  • Demonstrated ability to use hand calculator and perform mathematical computations
  • Demonstrated competency in all job responsibilities as outlined by daily tasks
  • Ability to work as a team player with a diverse Must demonstrate courtesy and respect to all clinicians, co-workers, patients and clients- interacting at all times in a courteous, helpful and positive manner.

Job Type: Full-time


  • High school or equivalent