Under the direction of the Senior BOC and general oversight of the Clinical Coordinator and/or, if applicable, the Optometry/Dental Director, the BOC performs various clerical tasks related to patient registration, scheduling, telephone answering, medical insurance eligibility and account processing. Position requires entering/encoding registration information into the Practice Management System of the Network, eliciting sensitive information or financial information
from patients to determine eligibility for some health coverage programs. As a team member in Patient Medical Home, the BOC collaborates with clinic management, nursing, and clinician staff to maintain high standards of patient care with the patient at the center.
ESSENTIAL JOB RESPONSIBILITIES
Coverage lnsurance Program guidelines, including sliding fee program.
successfully complete the transaction.
forms and paperwork.
I 0. Reviews charge documents for compliance and completion, and prepare for hatching.
knowledge of the position.
Business Office Clerk is hired for GFHN and must be willing to be reassigned to another clinic as the need arises to meet staffing needs.
Business Office Clerks are required to demonstrate proficiency in all areas covered in the Job Responsibilities including the processing of patients by assuring all patient data is current and accurately entered into Next Gen, to include Financial Status/Classification and that charges are obtained at the time of visit to the best of our ability.
Skills Set and Competencies Requirement:
The Business Office Clerk job description entails strong interpersonal skills because creating a rapport with the patient is key to the healing process. The kindness and respect projected by the Business Office Clerk actually creates and sets the tone for the patient/clinician visit. Promoting a healthy professional rapport with co-workers/team creates positive energy; clear communication promotes proficiency in the work environment. Ability to demonstrate effective communication is essential, in both ethical and legal behavior. Staffis expected to uphold the organization's customer service policy and its mission statement. Additionally, engages in continuous quality
improvement process and provide as well as receive constructive feedback to enhance the
work process and outcome.
Because of the time crucial nature of the medical profession dealing with patient flow demands and emergencies, the BOC needs good time management skills. The BOC is required to keep up with the patient flow demand with efficiency and accuracy. BOC works effectively and prioritize conflicting tasks, sometimes in difficult situations. Additionally, BOC is able to organize and maintain accurate records in the completion of the role.
Business Office Clerk is required to have patience and compassion. At times patients don't pick up instructions rapidly and that can cause frustration. Because, the patient is already in a predicament, it's important to put up with the patient and kindly re-explain instructions/information when needed.
Job Type: Full-time