Lead, Channel Retailing

ATPCO - Dulles, VA

Full-time
Overview
ATPCO is the standard setter in the airline fares ecosystem; we take pride in strengthening connections between airlines and travelers by enabling the seamless management of airfare data across all distribution models.

Responsibilities
ATPCO’s Commercial Division creates strategies and big-picture marketing plans. We spearhead our product evolution and go-to-market strategy across our airline retailing, distribution, and offer management product portfolios.

Within the Commercial Division, the Channel Retailing Team manages sales channels accounts, supports them in the integration of airline-approved rich content, and shares best practices and compelling use cases to transform how consumers shop for air travel. We are seeking a dynamic, energetic Lead, Channel Retailing to join our team.

The Lead, Channel Retailing responsibilities include:
Account management of 8-12 small to mid-sized sales channels, conducting recurring client check-ins to ensure progress of integrations as well as high customer satisfaction remains
Escalation point for customer service teams to address client API questions
Increased number of Routehappy rich content integrations in each assigned sales channel by communicating best practices and recommendations for innovative use cases
Identifying product enhancements to meet customer needs
In collaboration with the Retailing Solutions product team, ensuring customer business needs for enhancements are understood and prioritized appropriately
Assisting Sales in conducting trials of the Routehappy rich content by providing best-in-class service to help push potential customers to convert
Support administrative functions such as billing, quality assurance, documentation of client integrations, client contact reports and management of content permissions
Creating, updating, and maintaining help documentation supporting best practices and use cases

Qualifications

The ideal candidate:
BA in Communications, English, or other related fields
1-3 years minimum experience in e-commerce, product, marketing or account management
Some experience with data products and/or coding / API documentation a plus
Customer orientation with ability to manage expectations throughout
Demonstrated ability to learn quickly, especially about tech-heavy topics
Demonstrated attention to detail, writing, and public speaking / presentations
Understanding of airline products, services, and fares a plus
Interest in learning airline business processes and technology
Ability to operate in a fast-paced start-up styled environment
Self-starter and able to be motivated with minimal supervision