Referral Center Liaison

Hospice Savannah - Savannah, GA3.5

Full-timeEstimated: $37,000 - $49,000 a year
EducationSkillsBenefits
SUMMARY: The Referral Center Liaison is responsible for educating our referral audience on Hospice and Palliative Care services. This person is responsible for managing all incoming calls, processing referrals, scheduling visits, and assisting the Referral Center and Steward Center staff with any needs. The Referral Center Liaison is committed to the philosophy, goals and objectives of the Hospice Savannah concept while consistently demonstrating the Hospice Savannah values and compliance with organization’s service excellence standards.

CORE VALUES: The Referral Center Liaison is expected to model the Hospice Savannah Corporate Values:

Values:
Excellence – I bring my best every day.
Accountability – I take responsibility for my own performance.
Compassion – I impact life’s most sacred moments.
Teamwork – I can’t do my job without you.
Stewardship – What I do today ensures tomorrow.
ABOUT HOSPICE SAVANNAH

Founded in 1979, Hospice Savannah, Inc. is the original, not-for-profit hospice helping patients and their families throughout Bryan, Chatham, Effingham, Liberty and Long counties. Our mission is to provide our community the best services and resources on living with a life limiting illness, dying, death, grief and loss.

We are the only hospice in this area to have earned the Gold Seal of Approval© from the Joint Commission. As a designated agency of the United Way of the Coastal Empire: we are proud that profits are returned in the form of extra services to our patients and families, rather than in dividends to financial shareholders. We offer:

Medications and therapies related to the terminal illness,
Peace of mind through round-the-clock on-call availability of registered nurses, social workers and chaplains,
Medical equipment such as hospital beds, oxygen, wheelchairs and supplies and disposable paper products for patient comfort and caregiver convenience delivered to your home at no expense.
Admission to our homelike 28-bed Hospice House for aggressive pain or symptom management.
Five-day respite stays in Hospice House to offer caregivers a much needed break.
Music therapy, story keeping, physical therapy, massage therapy, speech therapy, and nutritional counseling as needed.
The support of physicians and nurse practitioners, nurses and other staff who are certified in hospice and palliative care medicine.
Additionally, we offer a generous benefit package that includes:

Medical, Dental, Vision insurance
Retirement Plan
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Workers Compensation Program
Short and Long Term Disability
Basic and Voluntary Life Insurance
Holiday and Bereavement Pay
Paid Time Off (PTO)
Your decision to join Hospice Savannah will provide limitless rewards!

Qualifications
High School diploma or equivalent required, Associate’s Degree preferred. Three years work experience in a healthcare environment, experience in Medical Terminology and accurate data entry or typing skills preferred. This position requires excellent verbal, written, and computer skills with proficiency in Word, Excel, and Outlook. Strong time management skills and Customer Service training/experience preferred. Working knowledge of general office equipment to include multi-line phone systems, fax machines, and copiers required. Ability to successfully interact and communicate with staff, patients, families, physicians, medical office staff, and the community along with excellent customer service skills required.

PHYSICAL DEMANDS: Position requires moderate visual concentration, reading, using a computer and reviewing charts. This position requires the ability to lift up to 20 lbs. (no heavy lifting required), utilizing proper body mechanics and the mobility to bend, twist and stoop as necessary for filing, typing and other general office work and the ability to sit for extended periods of time at a computer screen at a desk. This position has daily contact with patients, families, medical facilities, physicians, physician office staff, vendors/suppliers and staff requiring excellent communication and problem solving skills and professional demeanor.

WORK ENVIRONMENT: This position works a general schedule, Monday through Friday, with the required flexibility to work additional days and/or hours as needed. This position may encounter stressful situations with patients and their families regarding end of life care. Additionally, this position may be exposed to infectious diseases requiring use of standard precautions. This position requires travel to various locations between Hospice Savannah sites utilizing a personal vehicle.