Program Coordinator

Serenity C & C, Inc. - Newport News, VA


POSITION PURPOSE: The Program Coordinator has the primary responsibility of ensuring the development, implementation, coordination, and monitoring of Individual Support Plans, Behavioral and/or Therapeutic Treatment plans for individuals within the Sponsor program. The position also has responsibility for approving assessments to ensure appropriate services are provided to meet the needs of each individual served and overseeing individual services and care.


IMPACT: The Program Coordinator has significant impact on the programmatic and service delivery system within the program; ensuring that adult and children individual plans are current, relevant and followed with consistency.

LATITUDE: The Program Coordinator has relative latitude and freedom to act on specific issues related to individual supports, behavior and therapeutic plans under the general guidance of the Assistant Executive Director.

CONTACTS: The incumbent primarily interacts and communicates with the Program Director, Senior Program Director, Quality Assurance Manager, Providers, Direct Support Professionals, Consultants, Psychologist, Individuals served, their families or other involved parties. Contact frequently occurs with clinical and professional staff from external agencies.


  • Develop and ensure on-going implementation of Individual Support Plans, Behavioral and Therapeutic Treatment Plans. Ensure adherence to Licensure, Human Rights, and/or other State, Federal, or Local regulations.
  • Develop and coordinate meetings and training for staff, individuals and families regarding supports and services within the sponsored residential.
  • Provide 24-hour on call accessibility for staff related to issues of individual support plans or advanced behavioral issues.
  • Maintain current and accurate files on each person served.
  • Coordinate and conduct intakes
  • Processing of all files/ individual as well as provider.
  • Have contact with families, guardians, CSB’, social workers etc.
  • Coordinate and conduct monthly meetings and complete minutes.
  • Provide input and recommendations (verbal and/or written) regarding issues of admissions, transfers, and discharges
  • Review, receive and maintain the sponsor training folder
  • Collect and review monthly documentation from providers
  • Conduct monthly visits/inspections of sponsor residential homes.
  • Conduct Home studies.
  • Review support data and progress notes in order to modify/revise individual support plans, behavioral supports, treatment plans, etc. as needed.
  • Participate in sponsored residential. Conduct/report monthly on-site observations (e.g. Residential)
  • Maintains valid Virginia driver’s license and insurable under Serenity C & C INC. auto insurance.
  • Follow all applicable policies and procedures of Serenity C & C Inc.
  • Perform other duties as assigned .


EDUCATION: Bachelor’s Degree in Human Service field, including but not limited to sociology, social work, special education, rehabilitation counseling, or psychology.

EXPERIENCE: One year documented experience providing direct services (developing, conducting, and approving assessments and individual service plans) with adults with a diagnosis of an intellectual disability (mental retardation) or other developmental disabilities One year experience interpreting and implementing Federal, state, or local regulations.


Comprehensive knowledge of intellectual disability or developmental disabilities, its causes and treatments. Comprehensive knowledge of licensure, human rights, and/or other regulations and the ability to apply these regulations. Ability to locate community and professional resources. Work independently, performing duties and responsibilities under general guidance. Communicate effectively, verbally and in writing. Possess computer skills and knowledge. Ability to analyze and summarize data into written reports. develop support plans, assess and monitor progress. Knowledge of developmental training approaches. Ability to maintain effective inter and intra-agency working relationships.

PHYSICAL DEMAND: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, driving an automobile, etc. No special physical demands are required to perform the work.

Job Type: Full-time


  • Case Management: 1 year (Required)
  • working with individuals with disabilities: 1 year (Required)
  • PCP/WAMS/Intake Process: 1 year (Required)


  • Bachelor's (Required)

Benefits offered:

  • Health insurance
  • Dental insurance
  • Paid time off

This job will require you to pass a background check:

  • Yes