Human Services Case Manager/bilingual Spanish-English

State of Oregon - Medford, OR3.9

30+ days agoFull-time
DHS18-1181A Bilingual Spanish/English
If you previously applied under announcement number DHS18-1181 and qualified, you need not reapply. Your name will automatically be added to the list of qualified candidates for this recruitment.

This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon taking a test(s) evaluating your proficiency in the bilingual requirements of the position.

Do you believe in opening doors and transforming lives? Are you looking for a fast paced, full-time position where you can provide appropriate social, health care, financial and protective services to seniors and people with disabilities? If so, read on.

The Office of Seniors and People with Disabilities has ONE permanent, full-time openings, located at our Medford field office (2860 State Street). This position is represented by a union.

For an inside look at DHS, please visit: Department of Human Services.

What you will be doing:
The purpose of this position is to determine initial Title XIX financial and social service eligibility, to develop and implement case management plans, to coordinate the provision of services for community based care, and nursing homes, and to regularly review and update Title XIX financial eligibility and monitor social service plans. The field office provides social, financial, and protective services to recipients of Title XIX. Similar services will be provided to a small group of persons not technically eligible for Title XIX. The office is open from 8am-5pm, Monday through Friday. The needs of the public need to be adequately served.
Screen and interview applicants/recipients, relatives and other interested persons in the field, to determine initial and on-going eligibility for food stamps, financial programs, health care, social service, and protective services needs. Inform clients of rights and methods of recourse.
Develop detailed, individualized case management plans for clients. Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans.
In all interview locations, use OR ACCESS computer system to input client information. Document all aspects of the case in the narration. Use all aspects of CMS, FSMIS and MMIS to verify, collect, and enter accurate data for benefit issuance. Use the tools available via the internet such as the on-line manual, Net Cast, GroupWise, national research resources, etc.

What's in it for you:
You will join an Aging and People with Disabilities (APD) team of talented individuals charged with providing appropriate social, health care, financial and protective services to all eligible persons in the least restrictive, most cost effective, most appropriate environment. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism. Other duties as assigned.

Physical exertion such as climbing stairs, walking on uneven terrain, and transporting a laptop. General office environment. Must travel to homes of clients, hospitals, nursing homes, and other providers as well as other field offices and Salem. May come in contact with irrational, hostile, or angry people who may become assaultive physically or with a weapon. Also, will come in contact with animals, some which may be dangerous. Drive a variety of cars which may be unfamiliar, to remote places in a variety of terrain and possibly inclement weather. Exposed to a variety of contagious diseases such as staph infections, lice, MRSA, etc.

We are looking for candidates with a work history that demonstrates skill with the following:
Experience providing case management services for clients who are elderly or disabled for a service/program related to human services.
Knowledge of local resources and experience referring individuals and/or families to community resources or other agencies.
Experience preparing and maintaining written narrative documentation of the activities concerning individual client cases.
Experience working in a social/human services setting where you interviewed customers to obtain information and determine eligibility.
Experience determining eligibility for programs delivered by DHS or other state or federal programs
Experience managing a caseload of clients/customers.
Experience communicating decisions, rules, policies and procedures, orally and in writing, to a variety of people.
Experience working with hostile, difficult or challenging people.
Skilled in word processing and general computer skills.
Experience working in a team environment.
Experience performing human services related duties/tasks.


A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.
Qualifications, Required & Requested Skills

Additional Information
***COMING 2018***
The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support:
This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:
Kathie Brostrom, Workforce Recruitment Consultant

DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,

Core benefitsMedical, vision and dental insurance Comprehensive medical, dental and vision plans for the employee and qualified family members $5,000 in employee basic life insuranceRetirement benefits
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) Employer paid defined benefit and defined contribution programs**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments 24 hours personal leave earned each fiscal year Ten paid holidays a yearThe state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits
Term life (employee, spouse or domestic partner, and dependents Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Flexible spending accounts Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.