GLS is a managed service provider founded in 1998. Our focus is on the development of optimized designs that drive security, performance, and savings through managed network solutions.
We deploy a diversified NOC and SOC with a multi-tier structure of support technicians. Our project management and engineering teams leverage our specialized toolset to deliver smooth network transitions and rollouts. Our operations teams are dedicated to customer satisfaction and work hard to customize our proven processes and tools to perfectly match each customer’s unique requirements.
This is your opportunity to join our NOC Engineering Team.
In this position you will have the opportunity to:
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Join a company that designs, implements, manages, and maintains leading edge networking technology in a wide range of customer environments throughout the world.
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Work in a challenging, fast-paced organization that encourages a growth mind-set while having a unique opportunity to be exposed to a vast array of technology.
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Provide mentoring to develop more junior members of the team.
Our NOC Engineers:
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Perform network/systems support in a Managed Services environment.
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Troubleshoot, isolate, and diagnose common network/systems problems.
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Work in a 24x7x365 team environment.
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Ability to provide support that includes proactive monitoring, troubleshooting, and customer service.
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Maintain current, high-level technical skills in your network field of expertise. Keep abreast of developments in technology and solutions.
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Own and manage escalated support cases.
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Effectively communicate with both customers and internal team members.
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Thoroughly document steps taken to troubleshoot and resolve incidents.
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Document, update and manage tickets.
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Work in an on-call rotation.
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Manage projects, as assigned.
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Provide Tier II support across organizations.
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Work cross functionally with other internal teams.
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Coach less experienced staff.
You should have knowledge of: (not all required)
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Routing and Routing Protocols (BGP, OSPF, VRFs, etc.)
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Switching (VLANs, Trunking, Spanning Tree, etc.)
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VoIP/SIP
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SD-WAN
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SASE
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Firewalls
You must have:
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Confident and clear communication with peers, clients, and suppliers
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Ability to work independently or as part of a collaborative effort.
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Mastered routing/switching.
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Excellent troubleshooting skills
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Ability to work in a dynamic environment on multiple issues simultaneously
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Great customer service skills
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Strong organizational skills
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Effective written and spoken communication skills with all levels of an organization
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Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment
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Flexibility in scheduling (there is a holiday on-call rotation)
What we offer you:
The opportunity to work with a VAST array of technology – vendors like:
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Cisco, Fortigate, Palo Alto, Checkpoint, Juniper, Meraki, Cradlepoint, Versa, Silver Peak/Aruba EdgeConnect, F5, VeloCloud, etc.
Great Benefits that include:
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Medical, Dental, Vision, and Life Insurance
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Flex Spending Account
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401(k) matching
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Paid Time-Off
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Cell phone and internet reimbursement
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Certification Reimbursement
You’ll also have:
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Exciting projects and challenges daily and with autonomy
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Great opportunities for professional and personal growth
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The ability to work from home
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Access to FREE training programs offered to GLS through vendor/partner programs
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