Customer Care Associate-Temp.

Events DC - Washington, DC3.8

TemporaryEstimated: $30,000 - $40,000 a year
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EducationSkills
SUMMARY DESCRIPTION

The Receptionist provides professional customer service, which includes greeting visitors to the Washington Convention and

Sports Authority’s executive offices (i.e Technology Management Department, Financial Management Department and Contracts

and Procurement) and answering general telephone calls along with providing main switchboard relief coverage as required. The

Receptionist must be familiar with the environs of the Walter E. Washington Center in particular and the Authority’s operations in

general and must keep abreast of current and future events in order to convey information to visitors and callers. The Receptionist

also serves in a backup capacity as an Administrative Aide and performs other office and support functions when required. Work

is performed under general supervision, but the Receptionist reports directly to the Senior Manager, Business Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of

specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

EXAMPLES OF WORK ASSIGNED

  • Answers telephone promptly and courteously and directs callers to the proper person.
  • Takes and accurately records telephone messages and communicates same to proper departments or individuals in a timely
manner.

  • Keeps abreast of current and future events scheduled at the Authority’s venues (including the Convention Center, RFK
Memorial Stadium and the DC Armory) via the Authority’s booking system (eBook) and event resumes. Conveys this

information to callers and visitors.

  • Provides callers with travel directions to the Authority’s venues.
  • Greets visitors to the administrative offices in a pleasant and professional manner.
  • Sorts and distributes incoming mail.
  • Photocopies documents and performs other related office functions when required.
  • Serves in a backup capacity as an Administrative Aide and provides relief to administrative support staff as required.
  • Performs a variety of related tasks and duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES

  • Ability to operate a sophisticated telephone switchboard.
  • Ability to use two-way radios to receive and communicate information to staff and customers.
  • Excellent interpersonal and communication skills.
  • Knowledge of correct use of the English language and proper grammar.
  • Ability to relate effectively with all levels of staff and the general public.
  • Ability to express ideas and convey information effectively, both orally and in writing.
  • Ability to read and write instructions, directions, letters, memos, and other written materials.
  • Is punctual, presents a pleasant, neat, and professional appearance, and exercises sound judgment.
CORE COMPETENCIES (ADMINISTRATIVE)

  • Job Knowledge and Technical Expertise
  • Oral & Written Communication
  • Attention to Detail
  • Planning and Organizing
  • Initiative
MINIMUM QUALIFICATIONS

  • High School Diploma or equivalent; AND
  • One (1) year of experience as a receptionist in a professional office setting. Hospitality industry experience desirable.
In an effort to protect our environment from paper waste all candidates must apply on-line on our website:

http://careers.wcsa.com/employment/application.aspx

Computers are available in the Labor and Contractor Office (Access Control) at 1116 7th Street NW

Monday – Tuesday and Friday – 7:00 a.m. – 11a.m.
Wednesday and Thursday – 8:30 a.m. – 3:00 p.m.

Washington Convention & Sports Authority T/A Events DC

Human Resources Department
801 Mount Vernon Place, NW

Washington, DC 20001