Note: By applying to this position your application is automatically submitted to the following locations: Mountain View, CA, USA; Boulder, CO, USA
gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and. combined with analytical rigor to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future.
As the Strategy and Operations Leader, you are responsible for co-developing the Global Customer Care vision and strategy across customers, products, and regions. In this role, you will be driving and influencing the strategic priorities for one of the largest operating teams within the organization. You will lead your team to provide thought leadership to a cross-vertical leadership team, deliver business insights through a customer and industry focused view, and develop initiatives, plans, and metrics to operationalize the strategy. You must quickly develop a strong understanding of Google’s Ads business and be a key influencer and leader in an ever-changing environment.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Define, scope, and lead team’s efforts to gather relevant data and conduct business analysis, with effective project communication and management. Partner with executive leadership to define, launch, and drive strategic and operational initiatives.
Resolve issues to deliver strategic insights and recommendations based on business analyses to leadership. Influence and partner with cross-functional stakeholders across the organization.
Structure and implement operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing final recommendations. Develop recommendations through implementation and results.
Continue to build and grow an outstanding organization that attracts and retains a diverse talent pool.
Lead annual business planning as well as quarterly tracking of metrics.
Bachelor's degree in a related field (i.e., Engineering, Computer Science, Mathematics, Physics, Statistics, Economics, Strategy, or Finance) or equivalent practical experience.
12 years of experience in management consulting or investment banking, or equivalent strategy/project management experience in a line role for a technology firm.
Experience structuring analysis using spreadsheets and presentations.
Experience in business modeling or financial modeling.
Master's in Business Administration or graduate degree in a management, technical or engineering field.
12 years of work experience in consulting, software, internet, media industries and/or early stage companies.
Experience in structuring and executing complex analyses to support strategy in a fast-paced, constantly evolving environment.
Experience with analytical tools and techniques (SQL, spreadsheet software, statistics and predictive modeling).
Knowledge of service operations, customer support operations and internet/online media.
Proven leader with excellent project management, problem solving/analysis, written/verbal communication and interpersonal skills.
At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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