The Department of Revenue is seeking enthusiastic individuals with good customer service skills who enjoy working with the public! Put your experience, knowledge and skills to use while working in a fast-paced environment providing assistance to others. Training will be provided to the ideal candidate to be successful in this position. This job is perfect for an individual looking to break into commonwealth employment.
DESCRIPTION OF WORK
This position will provide assistance to the public in the completion of Personal Income Tax returns and schedules and Property Tax/Rent Rebate Claims.
The work schedules are Monday through Friday, 7.5 hours a day.
Our expectations for the ideal person to fill this position are:
Be able to answer telephones and assist callers
Have excellent customer service skills working directly with the public
Be organized and an effective communicator both verbally and in writing
Proficiently navigate telephone and computer applications as well as general office equipment
Be able to perform arithmetic calculations
Have an excellent work ethic and able to develop and maintain effective working relationships
Ability to understand and follow instructions provided orally and in tax booklets, rebate claim instructions and reference guides and accurately communicate that information to the public, the ability to file and retrieve information on a personal computer, and the ability to keep categorical log records on such information as the amount, type or disposition of resources