Primary Job Function:
Build lifetime quality financial relationships with each member by providing competitive products and excellent service.
The Card Services Fraud Representative is responsible for researching, analyzing, and formulating sound judgment on unusual and suspicious card activity. This individual’s contributions to detecting and preventing fraudulent card transactions are of paramount significance to mitigating fraud losses of the Credit Union. The individual in this role must have the ability to appropriately balance protecting the Credit Union and the members while achieving member satisfaction.
Perform card monitoring on a real-time or near-real-time basis to mitigate fraudulent card usage, utilizing software applications such as Falcon, Visa Fraud Manager, Verafin, Episys Online Blocking Parameters, FairIsaac, PRM, and CAMs Alerts.
Review daily reports to identify suspicious activity.
Troubleshoot and resolve member concerns relating to fraud. Process disputes and track status of claim through resolution, escalating issues to management as needed.
Identify and monitor high-risk transactions, recommending actions such as account holds, restrictions, or closures. Order replacement cards when applicable.
Communicate regularly with external stakeholders, such as cardholders, other financial institutions, and law enforcement.
Ascertain fraud risk trends and issues.
Collaborate with other departments to ensure fraudulent card issues are being delivered in accordance with designated timelines and appropriately fulfill members’ needs.
Prepare monthly reporting and communicate risk management results to the Incident Response team.
Maintain confidentiality of all financial data for members and the Credit Union.
Make sure activities are in compliance with local, state, and federal laws and regulations.
Understand Regulation E and Visa rules and regulations.
Perform other related duties as assigned and overtime as required.
Minimum Associates degree required, Bachelors preferred.
Minimum 3-5 years relevant experience with card services industry and Visa/debit regulations.
Knowledge of Regulation E and applicable laws and regulations.
Results-oriented, hands-on, decisive, and flexible.
Possess a strong sense of urgency. Effectively sets priorities, allocates resources, takes accountability and achieves results.
Ability to interpret and communicate data in a clear, comprehensible manner.
Ability to work on a team and collaborate well with others.
Proficient in Microsoft Office Suite, particularly Word and Excel.
Excellent listening and analytical skills.
Strong written and verbal communication skills.
Effective organizational, problem solving, and multitasking skills.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.