After hours Healthcare Coordinator (Work from Home)

Regal Medical Group - Orange, CA (30+ days ago)2.9

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

This is an AFTERHOURS - WORK FROM HOME position.

The Care Coordinator is responsible for supporting the process that manages all hospital and skilled nursing admissions, concurrent review, and discharge planning. Additionally, the Care Coordinator is to effectively support the in-patient management process and identify which Medi-Cal members need to be transferred from a non-capitated hospital by assuring the right information is provided timely to the RMG administrative management team, hospital and Case Management Team.

Essential Duties and Responsibilities include the following:
1.Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.
2.Greets patients, family members, and physicians in a positive manner by introducing self, speaking clearly and with confidence.
3.Returns phone calls to customers and follows up with requests.
4.Assists other staff and supports the team approach.
5.Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
6.Demonstrates honesty and integrity in every day activities.
7.Protects privacy for both patients and employees; ensures all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public).
8.Recognizes when an error has been made and immediately reports to appropriate manager.
9.Participates in “service recovery” through follow-up with an upset customer, gathering information, and demonstrates empathy.
10.Functions as liaison between care managers, patients, physicians, and other healthcare providers.
11.Communicates appropriately and clearly to management, co-workers, and physicians.

Must be available to work Weekends and Holidays and flexible with all shifts.

This is a remote position (Work from home). Must have the ability to set up a home office. Equipment will be provided.

We offer a full benefits package which includes employer paid medical, pharmacy and dental benefits. We offer a generous PTO package, 401k Retirement Savings, Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement & Licensed Renewal Fees for our clinical staff.