Student Services Technician -Financial Aid (Open Until Filled)

Maricopa County Community College District - Scottsdale, AZ (30+ days ago)3.9

Salary Range

$11.91 - $19.05/per hour, DOE

30K Livable Wage

MCCCD is committed to a $30,000 Livable Wage: $14.42/hour (rounded) for regular full-time employees; Not Eligible: OSO/OYO, Specially Funded, Non-Classified



Work Schedule

Normal operating hours are 9:00 a.m. to 6:00 pm. Monday through Friday. During the summer, the work week changes to a four (4) day work week. Evening, weekend and expanded hours may be required during peak enrollment season or for special projects. Position may be required to visit/work at off site locations on occasion.

Work Calendar

12 Months

Job Summary

The Student Services Technician in the Financial Aid Department performs a variety of financial aid job duties, including counseling students and parents on financial aid processes, reviewing financial aid paperwork for completeness, awarding and record keeping activities required for financial aid programs. Provides general administrative and clerical support to the Financial Aid Department. Works with a diverse population of administrators, faculty, staff, students and the public. To perform this job successfully, an applicant must have professional demeanor and excellent communication skills.

Essential Functions

60% Assists students in person providing information with regards to Title IV and non-Title IV forms of financial assistance, including assisting students with the financial aid process from initial application to award. Provides information to students and parents on the eligibility of grants and loans based on needs analysis and funding source regulations. Responds to student emails by providing information on the financial aid process.

15% Reviews student financial aid applications and paperwork for accuracy and completeness, requests additional information in compliance with federal and state laws. In addition, reviews various reports on a regular basis.

10% Provides assistance in the administration of financial aid programs such as student employment, grant and loan programs.

10% May evaluate and take action on student appeals, and may speak with student groups regarding financial aid eligibility and procedures. May verify accuracy of financial aid awards made and make corrections when necessary.

5% Prepares and distributes information and materials, prepares routine correspondence and reports, performs duties as assigned.

Minimum Qualifications

High school diploma or GED and one-year clerical, administrative office support or related experience.


An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

1. Experience working in an institution of higher education.

2. Experience providing customer service and/or student service.

3. Experience advising students on the Title IV application process.

4. Experience reviewing financial aid applications and paperwork for accuracy and completeness.

5. Experience using computer or web based technology in the delivery of program and services (i.e. PeopleSoft, Financial Management Systems, Microsoft Excel, and Microsoft Word).

How to Apply

Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Applications without a cover letter will be incomplete and will not be considered.

Please ensure your resume and cover letter provide the following items:

Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date

Open until filled. First review 6/11/2018

Posting Close Date

Open until filled. First Review 6/11/2018

EEO Information

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.