Front Office Supervisor

OLE Health - Napa, CA (30+ days ago)


JOB SUMMARY: The Front Office Supervisor is responsible for the supervision of the daily operations of the front office. This position will enhance customer service by providing supervision and coaching for the front office staff and will take a team-based approach to patient care and problem solving.

EDUCATION, EXPERIENCE, TRAINING

High School Diploma or General Education Degree (GED) required.
Minimum of 3 years progressive related experience in a healthcare setting; or equivalent combination of education and experience.
Computer and data entry skills required; electronic health record system preferred.
Strong verbal and written communication skills required; Bilingual (English/Spanish) required.
Excellent interpersonal and customer service skills required.
Must certify and remain current in CPR certification
KNOWLEDGE OF WORK

1.

Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines

2.

Knowledge of insurance payors

3.

Ability to lead and supervise the work of others

4.

Ability to work in a fast-paced, changing environment

5.

Ability to recognize problems, collect data, and establish facts

DUTIES AND RESPONSIBILITIES

1.

Responsible for driving and modeling a positive attitude to create teams that will deliver positive patient customer service experience

2.

Practices excellent customer service, supports and provides guidance and direction to the front office staff in providing outstanding customer care

3.

Personnel Management: Interview, hire, and train or oversee training of staff; plan, assign, and direct duties and work schedules

4.

Examine work of staff for efficiency and conformance with policies and procedures and OSHA guidelines

5.

Broad understanding of OLE policies and procedures, scope of services, billing and collections, financial productivity reports, and health care coverage programs

6.

Strong communication skills and ability to effectively present and share facts and ideas both orally and in writing

7.

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; and meets commitment to providing outstanding patient centered care

8.

Manages reports that track incoming calls, visits, missed opportunities, and patient data collection

9.

Maintains patient confidentiality in accordance to department policy and HIPPA guidelines

10.

Work and communicate frequently with management on special projects as needed

11.

Research, evaluate, recommend, and implement or revise processes, services or techniques as necessary to promote effectiveness and efficiency

12.

Manages office supply order requests

13.

Verify insurance eligibility through proper insurance variation systems and updating payor codes

14.

Responsible for extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi-cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale)

15.

Reconcile monies with day sheet detail report and ensures safe keeping of all cash, checks and credit cards transactions received

16.

Collecting and posting co pays, payments, existing balances, and providing necessary receipts

17.

Reconcile monies with day sheet detail report and ensures safe keeping of all cash, checks and credit cards transactions received

18.

Performs other duties as assigned