- Transportation Planning
- Customer Service
- Cash Flow Analysis
The Director-Freight Brokerage Operations will be responsible for a variety of business functions, including but not limited to: Management of all functions related to Ryder Freight Brokerage (RFB) operations. This is one of the fastest growing business segments within Ryder. Responsible for the professional development of an inside sales team. Responsible for the development, improvement and enhancement of RFB services. Responsible for implementation and administration of Ryder’s Lean business processes.
Ideal candidate will have Bachelor’s degree in Business, Logistics, or related field of study. 5+ years of relevant work experience and proven success in the Freight Brokerage industry preferred. Ideal candidate will also have previous experience conducting customer presentations and managing a team. Solid written and oral communication skills with a strong ability to work with others in a customer service environment. Experience in developing new carriers and new shipper business preferred.
Bachelor's degree in Business, Industrial Engineering, Logistics or related field or (8) eight years equivalent work experience
A minimum of (10) ten years of transportation operations experience, including: carrier management, transportation planning, project management and supervision
A minimum of (5) five years supervisory experience
Experience in developing budgets, cash flow analysis, charge-back allocations, and making financial recommendations such as buy/build, lease/purchase, etc.
Aptitude to gain further competency in Statistical and/or Transportation Analysis tools (Minitab, SAS, Metlab, i2, Tmod, ILPS)
Ryder TM Operating Tools (Miles, TIS, i2TMS, Ryder On line)
Advanced knowledge of logistics and the ability to integrate supply chain components
Develop transportation strategy to support client's logistics strategy
Define transportation strategy based on new business requirements
Deep knowledge of Supply Chain Management including IT knowledge, large account management, and financial acumen
Proven leadership, change management, initiative, and planning skills
Strong written, oral, and presentation skills
Deliver world class customer service by delivering agreed to customer service levels and metrics
Accountable for profitability of the client portfolio and achievement of financial targets. Recruitment and development of key business talent
Work cohesively with all Ryder internal SMEs including sales, TMC operations, SCE, Marketing, Pricing, Finance, and IT
Accepts personal and professional accountability for customer satisfaction
Flawless implementation of new transportation management operations
Support of business development activities required to significantly grow transportation management service offering, with an emphasis on organic growth
Work closely with the TM services group to ensure client requirements are communicated and issues quickly resolve
Hire, identify, retain and actively promote highly-talented team members by feeding the organization with talent
Adopt a program of continuous improvement that yields year-over-year advantages to client base and Ryder
Identify business opportunities and quantify economic impact of alternatives actions, with an emphasis on organic growth
Qualification of business development prospects flow and operational feasibility and profitability perspective
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.