- Bachelor's Degree
- High School Diploma or GED
- Customer Service
- Phone Etiquette
- Data Entry
Job Number: 95382
Location: 8200 Brookriver Dr, Dallas, TX
Department: 701002 - Amb-CSA Hiring Pool
Full/Part Time/PRN: Day Job
This job directly interacts with patients on the phone and/or face-to-face to support the front office operations of the outpatient clinics; works under close supervision to learn and demonstrate proficiency in a minimum of one (1) clinical front office operation within 6 months as well as other duties; and, maintains a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. The job offers a career ladder based on progressive responsibilities and performance.
Works inmultiple clinics as assigned, demonstrates ability to perform in various work environments and may require traveling to satellite clinics as needed.
Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations:
Patient Registration and Scheduling
Patient Access Call Center
Patient Arrival & Admitting
Patient Financial Services/Collections
Patient After Visit Scheduling
Medical Insurance Verification
Internal & External Referrals Management
Procedure Precertification & Authorization
Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
Duties performed may include one or more of the following core functions: (a)Directly interacting with or caring for patients; (b)Directly interacting with or caring for human-subjects research participants; (c)Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Performs other duties as assigned.
High school diploma or GED required. Bachelors degree in related field and/or related experience preferred but not required.
KNOWLEDGE, SKILLS, & ABILITIES
Work requires data entry skills.
Work requires excellent telephone etiquette.
Work requires ability to work with confidential information on daily basis.
The following is the acronym, "PACT", and is fundamental to all non-clinical positions at UT Southwestern Medical Center:
P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
T-Teamwork: Employees work to contribute to the departments success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.
Work is performed primarily in a general office/clinical area.
This position is security-sensitive and thereby subject to the provisions of Texas Education Code 51.215.