Guest Services Representative

Air Force Nonappropriated Fund (AFNAF) Services Career Program - Hampton, VA3.7

Internal NAF applicants’ pay may be set according to applicable NAF pay setting rules.

For current appropriated fund (APF) employees, portability pay setting rules may apply (REF: AFMAN 34-310, NAF Personnel Program Management and Administration Procedures, para

This is a Flex position located at Langley Inns on Joint Base Langley-Eustis VA - Langley location. The position may be subject to nights, days, weekends, Holidays and on-call work.

QUALIFICATION REQUIREMENTS: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must have a current state drivers’ license. Must be able to satisfactory complete a National Agency check with Inquiries (NACI).

DUTIES: Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

BENEFITS AND COMPENSATION: Overtime pay, shift differential, awards, workers' compensation, and unemployment compensation.

All Air Force NAF positions require satisfactory

completion of a National Agency Check w/Inquiries.

All Federal NAF Employees are required by PL 104-134 to have salary

payments made by electronic funds transfer/direct deposit.