Consultancy: U-Report Coordinator, Office of Innovation, 11.5 months, remote

UNICEF - United States4.3

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovate

UNICEF has a 70-year history of innovating for children. We believe that new approaches, partnerships and technologies that support realizing children’s rights are critical to improving their lives.

The Office of Innovation is a creative, interactive, and agile team in UNICEF. We sit at a unique intersection, where an organization that works on huge global issues meets the startup thinking, the technology, and the partners that turn this energy into scalable solutions.

UNICEF's Office of Innovation creates opportunities for the world's children by focusing on where new markets can meet their vital needs. We do this by:

Connecting youth communities (or more broadly - anyone disconnected or under-served) to decision-makers, and to each other, to deliver informed, relevant and sustained programmes that build better, stronger futures for children.
Provoking change for children through an entrepreneurial approach - in a traditionally risk-averse field - to harness rapidly moving innovations and apply them to serve the needs of all children.
Creating new models of partnership that leverage core business values across the public, private and academic sectors in order to deliver fast, and lasting results for children.
The Office of Innovation specifically looks to form partnerships around frontier technologies (like drones and UAVs, blockchain, 21st century skills, urban technologies, new banking tools, wearables and sensors, or 3D-Printing) that exist at the intersection of $100 billion business markets and 1 billion person needs – and to identify how they can grow and scale profitably and inclusively.

Our team
We're an interdisciplinary team around the world tasked with identifying, prototyping, and scaling new technologies and practices. With our partners, we focus on convening and collaborating on new and different solutions, low- and high-tech, by:

Looking at the 2-5 year horizon to evaluate emerging and trending technologies and to see how UNICEF can work with the private sector on doing better business while improving essential services for children;
Investing in early stage solutions that show great potential to positively impact children in the 0-2 year future including the Venture Fund that invests in open source technology solutions from start-ups based in UNICEF’s programme countries;
Identifying proven solutions that can be implemented at national scale in multiple countries – taking the ideas that help thousands in one country, bringing them to dozens of countries across multiple sectors, and impacting the lives of millions of children.”
Project Background

In 2011 UNICEF launched its flagship youth engagement tool U-Report in Uganda ( Since then, U-Report has expanded to 45 countries with over 5 million young people registered and interacting via SMS and digital messengers like Viber and Facebook Messenger. The system enables young people and community members to join the system to register as U-Reporters and then speak out on issues they care about by responding to polls, sending reports and receiving one on one advice from experts or peers on development issues.

The project has scaled rapidly with the amount of countries launching U-Report doubling in 2016 and 2017. During this time new partnerships have been added, beginning with SMS users can also now connect to U-Report through Viber, Messenger, Telegram, an App and other channels. U-Report is operated independently at the country level in collaboration with government and NGO partners. While the number of people continues to increase and the digital members make up a larger percentage there are a number of areas where the product itself requires calibration as users behaviors and needs change.

UNICEF is seeking either an individual to support country offices in reaching U-Reports core goals:

Scale: Ensure young people find out about the programme and can choose to opt into it.
Engage U-Reporters: Once U-Reporters have joined ensuring communication is relevant and U-Reporters receive feedback is key.
Application of crowd-sourced data from U-Report to achieve positive social Impact.
About U-Report

U-Report is a youth engagement solution serving more than 5 million young people. There are two models of recruiting U-Reporters: First, through the traditional model of national level deployment, where SMS and Facebook are key communication channels. Second, a global U-Report system which is accessible only through digital communication channels (e.g. the app, Facebook, Twitter, Viber & Telegram).

This is how it works:
Young people sign up through one of six channels by simply:
Sending an SMS to a short code exclusive to that country
Sending a Facebook message to U-Report through Messenger via a dedicated Facebook page
Follow the Twitter handle e.g. @UReportGlobal and register through Direct Message
Download and register via the U-Report app
Follow the U-Report bot on Telegram
Sign up through Viber chat
Once registered U-Reporters receive three types of communications:

Weekly polls and results on important social/development/emergency issues
Alerts and life saving information
One-on-one counseling/advice services on specific issues (e.g. sexual reproductive health, entrepreneurship advice, child rights or legal advice)
Incoming messages are analyzed, sorted, and displayed in real-time on a dashboard.

U-Reporters receive feedback and additional information regarding each week’s poll.

Results are broadcast for U-Reporters and the general public via the U-Report websites (found here:

How can you make a difference?

U-Report is a fast-moving, fast-evolving platform that requires constant capacity building, training and guidance from the Office Of Innovation in coordination with HQ, Regional and primarily Country Offices. At the beginning of the U-Report set up phase you will support a country office in their strategic development, you will liaise with ICT to help countries deploy the platform, then you will support Country Offices through their entire life-cycle to dramatic scale up and sustainable impact. Eventually they will become the teacher as you learn from country offices and help provide them a platform to highlight their great work to other countries and programme sections. You will be supporting how we use U-Report to hear from people in emergencies and you will be thinking about how we support the UN Youth Strategy, and within it Generation Unlimited, by being able to put U-Reporters at the forefront of people’s minds when they think about youth and community engagement.

Main ongoing responsibilities will be:
To work as part of the Global Innovation Centre U-Report team to:

Working directly with country offices to provide strategic guidance on U-Report.
Collate and document U-Report case studies and best practices for programme sections; particularly nutrition and child protection.
Updating / create guidelines and repositories of information for Country and Regional Offices to use in U-Report strategy.
Develop programme specific strategies based on country office best practice and tests to scale across programme sections.
Work closely with UNICEF Nutrition team to develop a strategy to utilize U-Report for their ongoing regional and country office priority projects aligning them with Nutrition Strategic plan 2018-2021.
Working to fulfill requests for information from UNICEF HQ and colleagues
Writing ToRs for partnerships and new services required.
Work closely with the office of ICT to help Country Offices with implementation of the system.
Monitor and provide best practices and guidance on RapidPro, particularly when associated with a U-Report Guideline or Key Principle.
Document and publish U-Reporters stories and case studies by working closely with regional and country offices.
Collect lessons learned from COs and share with U-Report community.
Support U-Report coordinated actions across multiple countries simultaneously.
Support U-Report countries with activation of platforms for their partners.
Create a scale up support toolkit for Country and Regional Offices.
Update, maintain and translate U-Report guidelines and assets.
Support management of U-Report Project Manager community communications
Providing support on U-Report rollout and uptake of new technologies, platforms and measurement initiatives.
Provide day to day support for the Global U-Report Coordinator
To qualify as an advocate for every child you will have…

Minimum education required: Bachelor’s degree, ideally in international development, communications, journalism, or a related field.
Minimum 5 years of experience working in development
Minimum 2 years working on a U-Report project with a track record of achieving results in the core objectives.
Strong communication and collaboration skills with experience in consensus building and in motivating cross-functional teams to meet ambitious project goals and timelines;
Ability to work independently, remotely and part of a team, has sound judgment and strong organizational skills.
Has strong attention to detail, excellent documentation capabilities and a track record of producing high quality work for multiple audiences
Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships.
Fluency in written and verbal English is required. Knowledge of French or Spanish is an asset
Specialized experience and knowledge required

Knowledge of RapidPro platform
Understanding of UNICEF programmes
Experience working with youth groups and civil society organisations
Experience working in a team from a variety of cultures
Experience working with a web based platforms
Experience in creating or managing content for young people is a strong plus;
Experience in managing websites
Ability to travel, occasionally to remote locations;
Payment details and further considerations
Monthly payment, based on monthly tasks and progress reports, approved upon monthly review with supervisor.
Consultant is responsible for his/her own health insurance
Consultant is eligible for standard DSA for all work-related travel

Application must include:
Cover letter
Portfolio with sample of relevant work
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Duty Station: Remote

Duration: 11.5 months

Opening Date Thu Sep 20 2018 08:00:00 GMT-0500 (Central Daylight Time) Eastern Daylight Time
Closing Date Thu Oct 04 2018 22:55:00 GMT-0500 (Central Daylight Time)