Department of Health
INVESTIGATOR SUPERVISOR - SES - 64082217
Posting Closing Date:
Department of Health
Division of Medical Quality Assurance
Bureau of Enforcement
Investigative Services Unit – Fort Lauderdale Field Office
INVESTIGATOR SUPERVISOR - SES - 64082217
**Internal Agency Opportunity**
Full-time SES Position
- Anticipated Vacancy*
- This position is being re-advertised. Previous applicants are still being considered and do not need to apply.*
Are you excited about making a difference in public service? The Investigative Services Unit is looking for a positive, enthusiastic and high energy person to join our team. Accept this challenge and you will find yourself at the forefront of health care regulation.
Our staff is dedicated to protecting the people of Florida. Our mission is to protect, promote & improve the health of all people in Florida through integrated state, county, and community efforts. You can help fulfill that mission. This position requires a great deal of computer experience as well as excellent written and verbal communication skills. In addition to regularly assigned duties the person selected for this position will be expected to participate on process improvement teams and offer productive feedback. We strive to maintain continued improvement through innovation, collaboration, accountability, responsiveness and excellence.
The Florida Department of Health, Division of Medical Quality Assurance (MQA) serves the public by licensing qualified health care providers, enforcing standards among licensees and facilities, and informing licensees and the public. If you have a desire to serve the people of Florida, a career with MQA allows you to do so while enjoying generous benefits including:
Ten paid holidays and paid annual and sick leave
Health, life, dental, vision, and other supplemental insurance options
Retirement options to fit your specific needs
Up to eighteen hours per year of free tuition at Florida public universities through the State Employee Tuition Waiver program
Opportunities for professional growth
Incumbent performs responsible supervisory work by directing the activities of an investigative field office. This is accomplished through planning, organizing, staffing, training, motivating and supervising the personnel and operations of the office. Work is performed under the supervision of the Investigation Manager through conferences and review of accomplishments concerning the achievement of the unit and division goals and
Supervises and manages staff as assigned in regional office, including investigators and regulatory personnel.
Delegates when appropriate, assignment, review and quality control of cases, evidence control and other related work.
Conduct comprehensive quality control of files which includes daily review of electronic document queues and uploading final investigative reports to improve efficiencies in line with our strategic priorities.
Meets with assigned personnel on a regular basis, at least weekly, to assess progress, provide guidance and solve problems.
Assist Investigation Manager with assigned complex projects.
Conducts investigations and inspections to assist subordinate investigative staff.
Conducts or assures training is conducted on a regular basis and in accordance with policy and procedure for all assigned personnel.
Assures Review and Performance Plans are performed on time and are done objectively and fairly to assure achievement of performance standards/expectations.
When appropriate, assures performance improvement plans are made on employees falling below standards.
Applies discipline to assigned personnel in a fair and effective manner.
Provides positive re-enforcement when appropriate.
Provides support and advice to superiors in a professional manner.
Enforces orders and policy.
Assures office is staffed by the highest quality personnel available through recruiting, interviewing and hiring personnel in accordance with the Department's policies, procedures and goals.
Assures the office is adequately supplied and furnished with the necessary equipment, property and forms to accomplish its mission and assures all property is maintained according to policy and procedure.
Answers public inquiries, makes referrals, makes public speaking engagements and makes professional contacts to further the goals and mission of the Department.
Refers press inquiries to the Public Information Office.
Performs other related duties as required.
KNOWLEDGE SKILLS AND ABILITIES:
Proficient in computer skills to include MS Word, Outlook, Excel and PowerPoint; able to talk to others to effectively convey information; Use logic and analysis to identify the strengths and weaknesses of different approaches; motivate, develop and direct people as they work, identify the best people for the job; knowledge of healthcare industry and healthcare practice standards; knowledge of pharmacy procedures; understand written sentences and paragraphs in work related documents; knowledge of medical records; investigations and gather information; interview; time management; ability to maintain strict confidentiality; ability to pass a thorough background investigation; listen to what other people are saying and ask questions as appropriate; find ways to structure or classify multiple pieces of information; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process; knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications.
PREFERENCE WILL BE GIVEN TO THOSE WHO MEET THE FOLLOWING MINIMUM REQUIREMENTS:
Bachelor’s degree from an accredited college or university; AND
3 years’ experience in conducting regulatory or criminal investigations/inspections.
1 year of supervisory/management experience may substitute for one year of investigation/inspection experience.
Master’s degree can substitute for one year of the required non-supervisory experience.
Professional experience as described above can substitute on a year-for-year basis for the required college education (6 years total professional experience)
Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.
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When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month and year) identifying company name or if unemployed. Incomplete applications will not be considered.
It is unacceptable to use the statement "See resume" in place of work history.
**All applications for employment must be received via the People First System.
All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application. **
This position requires a security background check and/or drug screening and participation in direct deposit.
You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
Only U.S. citizens and lawfully authorized alien workers will be hired.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or to perform other emergency. Duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug Free Workplace Act.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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