Implementation Specialist

Visual Lease. - Woodbridge, NJ (30+ days ago)


Visual Lease is seeking an Implementation Specialist who will report directly to the Director of Consulting Services within the Client Services Department at Visual Lease. This is a position that provides a unique opportunity to work directly with over 300 clients in various industries all over the world.

What You Will Do
The Implementation Specialist will conduct and manage the successful onboarding of new clients to the Visual Lease platform, as well as the addition of advanced functionality for existing clients. Success is based on efficient and effective project plans, a forward-looking configuration of the Visual Lease platform, comprehensive training for licensed users, and an exceptional and positive experience for every client. The candidate will possess excellent project management skills, is creative, attentive, detail oriented and enjoys being consultative. This individual will collaborate and support the Account Management Team and will communicate customer feedback to internal teams including Product, Engineering, Sales, Marketing and Client Services in order to continue to improve Visual Lease’s platform and services.

The Implementation Specialist will be responsible for the following:

Develop and effectively manage project timelines, expectations and deliverables
Gather client’s business requirements derived from their legacy lease management system and required integrations, and consult on best practices
Configure/implement Visual Lease platform, including modules, supporting lease fields, financial categories, users and security levels, access requirements and system administration (either onsite or online)
Receive, organize, analyze and manage client data
Monitor data services like imports, technical migrations and/or abstraction
Coordinate, map and manage various technical integrations with 3rd party solutions
Onsite or online training of licensed users
Communicate phases of the implementation with Clients and internal teams
Simplify and streamline projects
Prioritize and follow-through multiple tasks to completion
Identify and creatively resolve any possible obstacles to on‐time and precise delivery
What You Will Need

Strong knowledge of commercial real estate management and/or lease accounting preferred
Proficiency in Microsoft Office
Work in a fast-paced and constantly changing environment
Experience, fluency and the ability to quickly learn software solutions
Consult clients based on expertise of the platform and understanding of client needs
Willingness to travel to clients for onsite onboarding and trainings (approximately 15-20% travel)
Independent and quick learner with the ability to grasp new concepts (especially relating to constantly changing accounting rules effecting our product and client base), and decipher consequences
Professional, positive and nurturing attitude with all clients
Competencies
Strong organizational skills and attention to detail
Exceptional time management skills
Positive outlook, patience, and strong relationship-building skills
Conduct yourself with business integrity
Strong sense of urgency
Take ownership
Embrace humility and teamwork
Ability to connect and influence others
Self-motivated with a demonstrated ability to take initiative
Adaptability to change