Join our dynamic and growing organization! Enjoy a rewarding, challenging and always FUN, environment, along with great compensation and benefits while working with teammates who are passionate about Customer Service!
Objective: Inspire and provide Fanatic Customer Service by always maintaining a friendly, professional demeanor and ensuring all transactions are efficient and accurate. Practice sound judgment in overseeing and enforcing Bank policy, procedure; and cultural initiatives.
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
Lead your team in Fanatic Customer Service and ensure staff understands and delivers Fanatical Service: Always Exceed Customer Expectations!
Be the POWER of Red! Promises are always kept. One to say yes, two to say no. Bump it up! Welcome everyone, make them feel special. Exceed Customers’ expectations, every time. Recover the Republic way, make every wrong right.
Provide superior customer service by exhibiting a friendly and professional demeanor at all times; greet customers properly, answer telephone in a professional manner. Ensure staff maintain proper Customer Service Standards.
Act in supervisory capacity as needed or scheduled, while also maintaining responsible for any functional role at the Customer Service Associate 1, 2 or senior level.
Supervise all Customer Service Associate levels.
Oversee transactions and provide approvals for certain transactions.
Act as back-up to any Store Supervisor level and Assistant Manager, as needed.
Participates in employee reviews, hiring decisions, disciplinary decisions, and termination decisions.
Ability to work proficiently at any Customer Service Associate level (see corresponding job description for CSA level duties).
To support Consumer Lending activities, MLO Number and following NMLS guidelines is required.
Becoming /maintaining status as a Notary is required.
Assist in training new employees.
Complete all customer and systems transaction accurately and efficiently (for example but not limited to, deposits, withdrawals, cashing checks, research account information, place holds on accounts, on-line transfers, miscellaneous item processing; new account openings).
Completion of any management or leadership training deemed necessary and required by the Bank.
Balance cash drawer daily, accurately and efficiently; assist staff having issues with balancing their cash drawer.
Understand and accurately perform and/or supervise other operational duties within the store such as but not limited to; balance vault, ATM, Magic Money (see Store Operations Job Aid).
Proficient understanding bank products and services to be to strengthen customer relationships by cross promoting and selling other bank products and services that fit their needs; respond appropriately to customer inquiries; or to properly refer to other Bank Staff as needed.
Understand and enforce Retail Banking policies and procedures and ensure compliance by staff.
Accept assignments as required to maintain adequate staffing levels throughout Store system.
Ability to work evenings and weekends.
Other duties as assigned.
High school diploma or equivalent required.
At least three years of Retail Banking experience, with a minimum of one year of supervisory experience.
Superior customer service skills.
Excellent communication skills, oral and written.
Excellent interpersonal skills.
Proficient computer skills, Microsoft Office: Outlook, Word and Excel; and Banking Systems.
Ability to remain flexibility, adapt to a change environment, shift priorities as needed.
Ability to multi-task and prioritize accordingly.
Excellent problem resolution and decision making ability.
Excellent people management skills.
Proven initiative to be a self starter and work with a proactive approach.
Demonstrated ability to understand policy and procedure, including implementation and enforcement.
Ability to work under minimal supervision.
Professional appearance demeanor.
Ability to maintain confidential customer and Bank information in a responsible and secure manner.
Traditional office environment with no unusual work conditions; the bank maintains seven day a week operations with operational hours of Monday through Friday, 7:30 AM to 8:00 PM; Saturdays, 8:00 AM to 6:00 PM and Sundays 11:00 AM to 4:00 PM. All retail bank staff may be required to work any hours during normal operational hours and specific personal scheduling needs may not be available.
Republic Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.
Lifting/carrying up to 10 lbs.
Manual dexterity for computer work.
Speaking, hearing and vision are required to perform essential functions.
Keyword: Head Teller
From: Republic Bank