Director of Operations

Arbys Restaurant Group, Inc. - Orlando, FL (30+ days ago)3.7


PURPOSE OF THE POSITION:

To help plan, organize and control the operations of a District by supporting Area Supervisors in the execution of their Top 5 and to grow the business in order to attain agreed upon goals and profits while exhibiting Arby’s core values.

RESPONSIBILITIES: (Top 5 should cover 80% of the important job functions)

  • Increase sales by visiting each restaurant at least two times per quarter (one unannounced) to communicate and maintain operations standards as measured by the Arby’s Operations Review (AOR).
  • Recruit and hire Management to staff all restaurants and Area Supervisor positions with “A” players, as well as to maintain a bench for future growth.
  • Develop Certified Training Restaurants, insure the execution of DFW and fulfill the DO role in training. Own the integrity of the training process.
  • Drive the Numbers – Teach, coach, and motivate the team to hit sales and profit goals. Exceed AOP TCI.
  • Insure all marketing plans are communicated and executed on time, including product training and that accurate forecasting builds repeat customer visits.

(other important duties/responsibilities)

  • Maintain an excellent working knowledge and a high level of expertise in systems, standards, procedures as well as all phases of operations, including BOS.
  • Deliver complete STP training to all new Area Supervisors and provide them with the tools and resources to excel in their roles.
  • Lead, supervise, evaluate and motivate Area Supervisors to perform to their highest possible level of ability.
  • Review the performance of each Area Supervisor at least semi-annually and review all management appraisals with the Area Supervisor on a semi-annual basis.
  • Monitor salaries of all district management personnel on an annual basis and make recommendations for adjustments when necessary.
  • Insure the maintenance of all facilities and equipment. Approve all vendors and maintain the District approved vendor listing.
  • Prepare, with the participation of the Area Supervisors and General Managers, an annual forecast by period, prior to the beginning of each year, of sales and profits.
  • Review income statements, management bench report, performance standards and progress toward goals with the Region President/Vice-President of Operations each period. Take action to solve problems as necessary.
  • Communicate openly and honestly through transparency with subordinates, superiors and all others about plans, progress and opportunities.
  • Become involved with local community business leaders by participating in community activities and functions.
  • Maintain contact with Human Resources to resolve issues quickly.
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

EDUCATION QUALIFICATION:

Required Minimum: High School Diploma

Preferred: Bachelor’s Degree

EXPERIENCE QUALIFICATION:

Required Minimum: 8 years restaurant management experience with 4 years at Area Supervisor level and above.

Preferred: 10 years restaurant management experience with 6 years in QSR at Area Supervisor level and above.

Additional Criteria - Sr. Director of Operations:

Must be in position as Director of Operations for minimum of 3 years

Job Type: Full-time

Education:

  • High school or equivalent

Location:

  • Florida