Director of Dining Services

Ventana - Dallas, TX4.0

Full-time
BASIC FUNCTION:
The Director of Dining Services is responsible for all dining experiences at Ventana by Buckner. Infuses creativity to build and lead dining and culinary teams to delight the people in residence and their guests. Ensures dietary operations meet regulatory requirements for senior living. Responsible for all culinary operations at Ventana. Provides overall leadership for the dining and culinary teams that achieve the standards of excellence of Ventana by Buckner. Exemplifies Ventana’s vibrant, engaging lifestyle while guiding the team through regulatory requirements for seniors in various levels of care. Serves as a member of the Ventana leadership team responsible for planning, budget, financial management, program and people development.

RESPONSIBILITIES/TASKS:
  • Innovate, plan, promote and supervise dining services in cooperation with consultant contracted by community, and ensure all meet or exceeds Ventana by Buckner standards.
  • Continuously seek to understand dining preferences and dietary preferences through conversations and surveys then analyze program needs; develop, modify, implement and monitor programs to meet the changing needs of clients, families, and other stakeholders; demonstrate operational competence in managing resources.
  • Plan strategies and director for dining services at Ventana by Buckner, evaluating they physically, conceptually, operationally and financially.
  • Define and develop Ventana by Buckner’s core operating, service and procurement standards. Identify and share best practices to achieve consistent performance and execution throughout the community. Guides and approves all SOP manuals for dining and culinary teams in conjunctions with Executive Director.
  • Develop an execution plan to implement long-term goals for the dining department that will become the basis for short-term goals and annual operational planning.
  • Develop and deploy dining and culinary training programs that develop or further develop associate’s skills for continuous quality improvement.
  • Translate organizational goals and objectives into performance standards for your team.
  • Work with Executive Director to review monthly financials and performance related to dining.
  • Regularly visits each dining area within the community to observe quality of food preparation and service, food appearance, cleanliness and sanitation of production and service areas, equipment, and associate appearance. Ensures associates deliver the highest level of hospitality, service quality and food quality. Immediately addresses issues. Provides timely feedback to associates.
  • Quickly addresses all substandard food ratings received through comment cards, resident surveys and social media.
  • Establishes procedures for all culinary leadership to develop recipes, portion specifications, and establish standard preparation procedures for all dishes in compliance with Ventana by Buckner and regulatory requirements.
  • Works with head Chef to craft culinary experiences that reflect the Ventana by Buckner brand, constantly looking for new and different ways to elevate the Ventana dining adventures.
  • Works with head Chef to organize seasonal menu changes, subsequently proofs and approves unity menu changes to include menu pricing, seasonal special events and holiday menus.
  • Stays current with latest dining and culinary trends and techniques and adapts if necessary.
  • Determination of purchasing, specifications and budgetary allotments for all menu items.
  • Performs meaningful and thorough practices to ensure budgetary benchmarks are being met when challenged with underperformance.
  • Participate on Care Plan team as required. Timely respond to family and resident concerns and complaints; communicate results appropriately; timely and appropriately investigate reported incidents and complete incident reports.
  • Prepare operational reports and analysis setting forth progress, adverse trends and make appropriate recommendations for success.
  • Prepares work schedules for all shifts for dining and kitchen associates and post using ADP Vantage Scheduler. Adjusts schedules based on business needs.
  • Ensures all associates are efficiently trained for use and to maintain equipment properly to avoid equipment damage, costly repairs and unsafe practices.
  • Oversee and assist in planning, preparation, and execution of special events, catered events, and themed meals.
  • In collaboration with the community’s leadership team, develop facility policies and procedures; ensure compliance with Ventana by Buckner policies and procedures and senior leadership’s guidance.
  • Conduct resident meetings; attend and participate in resident activities and family council groups.
  • Support strategic planning and direction for Ventana; evaluate results, identify opportunities, recommend improvements and measure performance against objectives.
  • Perform quality assurance inspections of programs as needed; identify potential corrective actions; discuss findings/concerns with Executive Director and oversee any required adjustments.
  • Oversee the day-to-day operations of assigned programs. Ensure execution of plans, policies and budget as approved by the Executive Director and senior leadership.
  • Assist the Executive Director in preparing the annual operating and capital budget for the community. Prepare, submit and administrator the annual budgets, reports and records for assigned programs consistent with senior management guidance, including, but not limited to, the budget for operations and for capital needs including expansion opportunities.
  • Accurately prepare and review monthly financial reports; analyze income/expense budget and payroll on a monthly basis. Effectively manage operating and capital budget within acceptable parameters and approved guidelines.
  • Support Executive Director in the oversight of financial activities of the community, including, but not limited to, providing leadership to operations managers/supervisors in financial stewardship and monitoring budget supply and labor costs. Provide guidance for requests for major equipment and supplies to ensure budget alignment. Assist to monitor case mix, RUGS, and census related to meeting revenue targets.
  • Maintain accurate business records, including financial transactions and client files. Ensure all business and client records are maintained in compliance with all Company policies and procedures, state and federal laws, and regulatory requirements. Maintain record retention systems to ensure confidentiality of all business-related information and data and control release of confidential information and data to all unauthorized persons or entities.
  • Ensure contracts are timely, updated, and current.
  • Maintain current proficient working knowledge of and comply with all local, state, and federal licensing requirements; meet with managers regularly to review compliance in resident care. Monitor trends and changes in practices and legislation regarding assigned programs which could or will impact operations. Notify Executive Director as appropriate.
  • Cultivate and monitor relationships with outside service providers, consultants, agencies and organizations to develop relationships to enhance the delivery of services to clients for all assigned locations.
  • Liaison to community; speak in public on behalf of Ventana by Buckner.
  • Maintain confidentiality.
  • Provide professional growth and development of associates; develop and communicate annual goals and objectives; monitor and provide constructive feedback; conduct annual performance evaluation in a timely manner.
  • Source, hire, supervise, monitor, evaluate and provide direction to direct reports. Ensure optimal job performance; identify issues, discuss with associates and direct corrective actions; assist, guide and support supervisors with associate selection, review, evaluation and terminations.
  • Timely and accurately address personnel issues using appropriate professional documentation.
  • Assist, guide, and support department managers with associate selection, reviews, evaluations and terminations; approve all hiring and termination decisions.
  • Ensure attainment of campus goals through effective utilization of human and financial resources. Maintain campus in compliance with all HR policies and procedures, legal and regulatory requirements, and established Company policies and procedures.
  • Maintain compliance with all Ventana by Buckner policies, procedures, and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
  • Report suspected abuse and/or neglect to the Executive Director and the appropriate law enforcement or administrative agency.
  • Conduct staff meetings regularly; attend and participate in meetings, trainings, educational seminars and retreats as required. Facilitate meetings and trainings as required. Coordinate and participate in community’s committees.
  • Interact with outside consultants, agencies, and organizations to develop relationships to enhance the delivery of services to residents and families. Regularly meet with facility consultant; network with social workers, discharge planners, Home Health group and other vendors.
  • Responsible for supporting and representing Ventana by Buckner at special events, activities and other assigned functions.
  • Market facility including advertising, community involvement, and public speaking. Make calls about fundraising and donations for facility projects.
  • Work nights and weekends as needed to meet business needs.
  • Work successfully as a part of a team and responsible for developing then maintaining strong working relationships with co-workers.
  • Travel as needed to monitor, assess, and help develop programs.
  • Perform general office tasks as required. Timely and accurately prepare, review, and submit required reports and documentation.
  • Perform special assignments, projects, and other duties as required.
POSITION EXPERIENCE and ABILITIES:
  • Requires in-depth understanding of the administration of nursing and rehabilitation programs. Requires proficient ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables. This field of knowledge is normally associated with the attainment of a Bachelor’s Degree in a related field plus knowledge and experience in personnel management. Bachelor’s Degree in a related field required. Minimum 5 years prior related experience in high-end dining preferred. Culinary or Hospitality Management Degree preferred.
  • Full service multi-venue food and beverage management and leadership experience required.
  • Requires a current, valid ServeSafe Certification and Food Safety Handler Certification.
  • Requires education and work background necessary to effectively, appropriately, and accurately evaluate the performance of nursing staff. Experience in senior level contributions for start-up high-end dining preferred.
  • Requires proficient working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services. Requires proficient working knowledge of state and federal laws and regulatory requirements related to long-term care.
  • Requires excellent problem-solving skills.
  • Requires proficient ability to speak, read and write English.
  • Requires excellent public speaking skills and the ability to successfully communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate orally and in writing.
  • Requires ability to observe and make accurate assessments of situations and individuals and determine appropriate action required.
  • Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
  • Requires ability to speak clearly and make self clearly understood in face to face interactions; to articulate with accuracy to speak on the phone
  • Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings; requires ability to work effectively with individuals in a multi-ethnic population.
  • Requires proficient working knowledge of budgetary management and development of policies and procedures.
  • Requires ability to provide strategic and logistical planning and facilitate meetings and trainings as required.
  • Requires ability to effectively manage personnel; requires administrative skills to include but not limited to staff selection, development, motivation, scheduling, and evaluation.
  • Requires ability to recognize differences in sounds, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volume in conversations.
  • Requires ability to prioritize tasks and respond in crisis/pressure situations; requires flexibility to meet changing business needs.
  • Requires ability to observe and make accurate assessments of situations and take proper action.
  • Requires ability to perform tasks with little supervision. Most tasks are governed by standard practices; however, some are not. Innovative thinking is required. Detail-oriented, with good organizational skills required. Requires leadership ability characterized by servant leadership, integrity and honesty. Must possess the ability to lead through influence as opposed to authority.
  • Requires personality attuned to the requirements of meeting needs of clients and the ability to establish and maintain effective working relationships with other employees and the public.
  • Requires ability to work nights and weekends and be on-call as required. Requires ability to be “on-call” when not in facility and immediately respond when called.
  • Requires ability to travel to various geographic locations and overnight stays.
  • Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Ventana by Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Ventana by Buckner.
  • Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
  • Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required.
  • Requires professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Ventana by Buckner’s mission, vision, and values.
  • Requires ability to use up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or 20 pounds continuously to move objects and/or people.
  • Requires ability to walk, stand and sit, sometimes for prolonged periods of time.
  • Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.
What are the benefits offered to you and your family? Take a look!

  • Medical Insurance: Buckner Gold Health Plan – HDHP with a health savings account component – managed by BCBSTX utilizing the Blue Choice PPO Network
  • Online access to plan information, claims and Customer Service
  • Access to Virtual Doctor Visits through MDLive
  • Well On Target Fitness Program
  • Benefits Advisor – let BCBSTX help you save money and find the lowest cost in-network provider in your area for certain procedures
  • Blue365 – online access to financial health, fitness, healthy eating, lifestyle, personal care and wellness information/products/services
  • Health Savings Account: administered by HSA Bank, Buckner will contribute up to $500 per calendar year for eligible Gold Plan members (benefit limitations apply)
  • Pharmacy Benefits: provided through the CVS Caremark network of pharmacies
  • Dental Insurance: Buckner Dental Plan – PPO plan utilizing the Dental Blue Network though BCBSTX
  • Flexible Spending Account Program: administered by HSA Bank, set aside tax-free dollars to help with out of pocket healthcare and dependent care costs
  • Medical Healthcare FSA – cannot be enrolled in the Gold Plan
  • Limited Medical Healthcare FSA – for Gold Plan participants only, benefits limited to dental, vision and preventive care only
  • Dependent Care – for care of a dependent child up to age 13, disabled dependent 13 and older or eldercare
  • Vision Care Insurance: EyeMed Vision Care utilizing the Select Network of providers
  • Group Term Life and ADD: provided by Buckner and administered through Dearborn National. 1x your annual salary each benefit
  • Voluntary Term Life and Disability: administered through Dearborn National
  • Voluntary Employee, Spouse and Child Life
  • Dependent Life Insurance
  • Short Term Disability
  • Long Term Disability
  • 403(b) Retirement Savings Plan: provided through Fidelity Investments
  • Time Away from Work Benefit Programs:
  • Paid Time Off Program
  • Floating Holiday Program
  • Family and Medical Leave of Absence
  • Bereavement Leave
  • Jury Duty and Court Appearances
  • Military Leave
  • Unpaid Leave of Absence
The 5Star Fun Plan Benefit: encourages employees to spread good cheer to their co-workers and residents creating a happy, healthy environment for all!