As a Wireless Customer Service Representative, you will be the first point of contact for our client's customers, assisting them with their wireless service needs. You will handle in-person inquiries, resolve issues, and provide valuable information about our products and services. Your goal is to ensure a positive customer experience and build long-lasting relationships.
Key Responsibilities:
- Dealing with customers regarding their wireless accounts.
- Assist customers with troubleshooting and resolving technical issues with their wireless devices and services.
- Provide information on wireless plans, features, and promotions.
- Process orders, activations, and account updates accurately and efficiently.
- Handle billing inquiries, payments, and adjustments.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Educate customers on self-service options and digital tools to enhance their experience.
- Collaborate with other team members to resolve complex issues and ensure customer satisfaction.
- Stay up-to-date with the latest wireless technology and product offerings.
Qualifications:
- Previous experience in a customer service role, preferably in the wireless or telecommunications industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using CRM software and other relevant tools.
- A positive attitude and a commitment to providing exceptional customer service.
- High school diploma or equivalent; additional education or certifications in telecommunications is a plus.
What We Offer:
- Competitive salary and employee discounts package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Training and resources to help you succeed in your role.
- The chance to work with cutting-edge wireless technology and products.
Apply today for immediate consideration for this role!
If you're interested in this opportunity, please submit your resume and cover letter. We look forward to hearing from you! As a reminder this role is being advertised by nRose Enterprises on behalf of our client, this is not a role for employment with N Rose Enterprises. If you meet all screening requirements a recruiter will be in contact with next steps for you and our client's hiring team.
Job Type: Full-time
Pay: $600.00 - $1,400.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
- Sales: 1 year (Preferred)
- Retail: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person
