#### Job Description
Regional VP of Sales & Marketing - North Central Region
Concord Hospitality is hiring for our Corporate Sales Team in the role of Regional Vice President of Sales to lead the sales operations for our hotels in the Illinois/Michigan/Northern Ohio and Greater Toronto Markets. You will be one of 8 Regional Vice Presidents
of Sales who oversee the individual and collective sales operations of currently 16 Concord hotels within the designated territory. Ability to travel is a must with government issued documentation to travel between the U.S. and Canada. This position will be
aligned and report to Regional VP of Operations David Lockard.
North Central Region Portfolio Includes:
Courtyard Cleveland UCI
Fairfield Inn Beachwood
Hampton Inn Cleveland Downtown
Hyatt Place Legacy Village
SpringHill Suites Waukegan
Renaissance Novi / Detroit
Hyatt Place Grand Rapids
Best Western Plus Orangeville
Four Points Kingston
Residence Inn Markham
Residence Inn Mississauga
As a Regional VP of Sales your role is to support all corporate sales and marketing initiatives. Emphasis will be on the following areas for all hotels: Assisting and involvement of the selecting, hiring and development of new company sales associates. Actively
involved in the direct sales efforts of hotels that have sales associate turnover, or are underperforming. For regional hotels that are underperforming ensure the following are in place: new effective strategic plans in place or restructuring of hotel sales
departments. Responsible for rolling out effective sales training, and monitoring that hotels uphold all proper Concord Sales SOP’s to assist proactive and reactive sales managers meet Concord’s revenue goals. Responsible for multiple hotel operations, managing
projects as directed by Senior VP of Sales & Marketing, maintaining the sales and service standards prescribed by Concord Hospitality and handling long range planning, troubleshooting and new Director of Sales mentoring.
Specific Job Duties Include but not limited to:
Train all sales associates on sales call productivity standards and maintain a follow-up process to ensure they are met consistently. When they fall below expectation a development plan is in place to improve productivity for all Concord proactive and reactive
Assist with the development of GM’s on how to effectively manage their sales associates and sales effort, to include training on how GM’s can impact sales directly teaching when needed the importance of the “GM’s 10 Commandments of Sales”.
Develop a process to follow through that GM’s actively monitoring the sales call frequency with each hotels top 10 customers.
Ensure and participate in as needed weekly GM Sales Pulse meetings for regional hotels.
Conduct sales calls with the top revenue producers for each hotel in your region to ensure both the hotel and yourself have a relationship with Concords most important clients.
Manage all hiring process to ensure proper selecting resources for hotels. This includes MPO and HOOPS Interview tools or another industry tools. In addition have updated information on sales job openings and ensure hotels are following effective recruitment
plan to fill positions in less than 60 days i.e., H Careers, Brand sources, etc.
Have a succession plan in place for hotels in your region to support strong growth within Concord and provide consistent recruitment outside the company for future sales talent.
Actively be involved as a Concord trainer for its new hires sales class, Sales University.
Develop a process that follows through on the on-boarding of new hotel sales associates, consistently following up with the new hire training outline and the lead trainer for each sales associate.
Assist poor performing hotels with new strategic sales plans and efforts to correct poor trends. This includes actively soliciting new business and qualifying new leads of business.
Ensure that all hotels are completing proper Quarterly Sales Action plans and they are communicated per the Concord SOP.
Be an available resource for all market sales blitzes or customer appreciations event planning.
Attend National Trade Shows to represent all Concord Hotels as directed by the VP of S&M.
Call on identified travel agencies or national accounts as directed on behalf of all of Concord Hospitality hotels.
Coordinate and Facilitate as needed all corporate direct sales training initiatives.
The Concord Benefit Package
Concord leaders earn competitive wages, receive our extensive benefit package including dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings as well as our corporate discretionary incentive plan, 401K plan
with company match, tuition assistance plus training & development and career advancement opportunities. . We thrive on reward and recognition and will provide you and your team ample opportunities to shine in the company as well as with our brand partners
such as Hyatt, Hilton and Marriott. Additionally Concord is associated with some of the best ownership groups in North America and our portfolio of hotels is growing quickly with an estimated 32 projects opening in the next 3 years to add to the existing 95
hotels currently in operation.
The Concord Culture
Concord Hospitality invests in our associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates
are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every
market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best and their love of working for our company is best presented in our company cheer heard throughout North America - “We Are
5+ years hotel sales leadership experience
Excellent team building and mentoring skills
Must have minimum of experience in 3 brands
Excellent communication and computer skills
Savvy in digital marketing, revenue management and client negotiations