IT Service Desk Associate

Partners Group - Denver, CO3.4

30+ days ago
What it's about

Based in our Denver office you will be part of a 3 person team supporting the day to day queries and jobs using our central ticking system (ServiceNow).

Your responsibilities include:
Ticket Management (ServiceNow); Opening / Re-Assigning / Chasing / Auditing / Authorising / Resolving
Providing full phone, desk side, remote support during open office hours
User Administration (Active Directory, Exchange); New Starter / Leavers / Transfers /Password Resets / Account unlocks / Printer configurations / Mobile Phone Setup / Floor Walks / E-mail release / Active Directory administration / web-based account administration.
Software Deployment; Altiris (Windows Clients); Device Enrolment Program
Primary Investigation / Info gathering - Workspace / Production website environments
Data Backup, migration and recovery - Virus Scanning / Encrypted USB Drives / SFTP and Encrypted e-mail
Running an IT Introduction Presentation & ensuring all training material is relevant
Responsible for end user training
Consumable Maintenance - Order management of peripherals and Asset Management
Meeting space IT maintenance - Maintain all IT equipment in training and meeting room and be responsible for both audio and visual displays
User Desk Moves- Working with Logistics/Facilities and Network teams to ensure all user moves are completed without incident
Assistance of Incident Management & Major Incident- Effective 1st Line Triage of workspace incidents
Bespoke software administration
Liaising with 3rd party vendors
Travel to remote office locations, providing on-site support
Maintaining company asset register covered under Asset Management
What we expect
At least 3-4 years of experience in a Service Desk / Technical Support role
Managing change within a fast paced, live production environment
Proven problem solving and analytical skills
IT support qualification and/or extensive experience
Excellent customer service skills
Excellent knowledge of Windows 10
Experience in managing and supporting deployment tools, such as Altiris
Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
Proficient skills in the Microsoft Office Suite
Fantastic team player, also able to work well as part of a distributed team of analysts
Executive level relationship management
Experience of AV support, such as video conferencing, corporate events

Nice to have:
Leadership experience
ITIL v3 foundation qualification
Knowledge of MAC OSX Operating systems
Experience of scripting/coding, for example PowerShell
ServiceNow Administrator
Financial Sector Experience

What we offer
Partners Group is committed to attracting, developing and retaining the very best people by offering a workplace where talent is truly recognized and rewarded. We offer a full slate of benefits including:

Compensation package that includes base salary with bonus eligibility
Company paid medical, dental, vision, long and short-term disability, and life insurance for our individual employee – coverage for dependents is subsidized by Partners Group.
Flexible spending plans for child care, medical expenses, commuter expense
401K Plan with company match
25 days of vacation annually