The Customer Relationship Manager (CRM) is responsible for engaging with key customers by building and preserving trusted relationships. The CRM constantly identifies opportunities to grow the customer base and build positive relationships with new clients, while being strategic and analytical to find solutions to ensure maximum client satisfaction.
DUTIES & ESSENTIAL JOB FUNCTIONS
Within a team-oriented environment, support the Account Management initiatives to ensure all necessary activities are executed properly; ensure clients are satisfied with the company at all times in order to bring in repeat business.
Understand and address individual client needs by resolving outstanding issues, providing excellent service, and building long-term business relationships.
Handle issues throughout the client implementation life cycle in a timely and accurate fashion. Manage and train resources involved to ensure continuity of quality and service.
Complete/maintain accurate correspondence. Develop and update related reporting activities. Monitor/analyze competitive activities to assess and act on any threat to clients.
Obtain and provide all necessary new client set up documentation to activate in local systems.
Receive purchase orders; execute production according to specifications.
Maintain regular communication with the client and internal teams to ensure timely and high quality delivery of products.
Participate in client or company training as needed to stay current on new tools and products.
Travel to client locations as needed.
OTHER FUNCTIONS AND RESPONSIBILITIES
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with applicable Federal and State laws.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Bachelor’s degree required
A minimum of 3 years of experience as a CRM or CSR
Excellent interpersonal and communication skills in English and Spanish
Proficient in all Microsoft applications (Word, Excel and Power Point – Access preferred)
Positive attitude to learn other technology tools and/or applications as necessary, such as skype, CRM, Teams, ARiba
Team player with leadership skills