- Continuous Improvement
Mission to Our Employees:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health. Above all, Employees will be provided the same concern, respect, values and caring attitude within the organization that they are expected to share with our clients.
Teladoc Health’s Member Experience team is responsible for the end-to-end consumer experience and for driving engagement and satisfaction with Teladoc’s industry-leading telemedicine service. This includes, defining experience strategy, understanding consumer behavior, and driving continuous improvement in our consumer experience.
This individual will work closely with those on the Member Experience / Marketing team to help enhance the end-to-end consumer experience and operationalize the ways we develop and categorize content for our members. Key initiatives include:
Developing a content strategy and architecture for consumer websites and member portals
Updating member facing FAQs, across multiple channels, as they related to our latest products and services
Conducting primary and secondary research to explain ways people interact with healthcare websites
Conduct analysis of satisfaction data and member verbatims to identify trends in consumer feedback; identify potential ad-hoc consumer surveys to further investigate key trends
Coordinating and collaborating with Teladoc Health’s in-house UX and Design functions
Shadowing and facilitating conversations with members of the Marketing team, as well as Product/IT as interested
For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.