Client Service Officer - Assistant Vice President

Deutsche Bank - New York, NY3.9

Job ID: 3192724 Full/Part-Time: Full-time
Regular/Temporary: Regular Listed: 2019-06-17
Location: New York, United States of America

Our technology teams are responsible for the bank’s entire information technology infrastructure. They develop and maintain the software required to support the bank’s business. The teams work closely with the businesses and other infrastructure units to modernise the bank’s IT systems to reduce complexity, risk and enable business growth.

With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.

Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation.
We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.

Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt.
Join us here, and you’ll constantly be looking ahead. We’ll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview
Job Title: Client Service Officer
Corporate Title: Assistant Vice President
Location: New York, NY

About Deutsche Bank

We are Germany’s leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients’ real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.


Act as Operation Services Specialist in the Rates and Credit IT front office production service team, providing first and second level support to the Trading, Sales and business community for the suite of applications and their associated components.

Serve as a point of contact to the business, acting as the prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functions within production services, as well as interface into the associated development community.

The role also includes but is not limited to:
The providing of technical advice around the applications
Ensuring that all issues are recorded and tracked in accordance to policy
The reviewing and ownership of all outstanding issues
Management and communication of major production incidents
Oversight into the release of change into the production environment
Active participation in regular capacity and continuity reviews
User queries and Training
Liaising with development teams on new application handover and 3rd line escalation of issues
Application roll outs activities (may include some weekend activities)

Business Skills:
Ability to work in Financial Industry environment
Good understanding of FIC Market products and business flows
Ability to conduct Level 1 diagnostics analysis and trouble shooting
Confidence in the knowledge that they have and ability to communicate
Ability to conduct testing of new releases
Documentation skills

Experience Required:
Proven ability to set and meet deadlines
Ability to liaise with users at all levels including Front and Back Office in a number of Deutsche Bank locations
Ability to work as part of an existing support team
Ability to multi task / manage multiple projects
Understanding of the Project Life Cycle and release procedures
Must have excellent verbal and written communication skills
Must be able to act under pressure
Living the Values
Customer-focused and Service-driven
Desire to go the extra miles to provide excellent service
Innovative thinking
Reliable and able to work as a team

High level understanding of technical skills listed below:
Practical knowledge of Oracle SQL languages
At least basic Unix skills

For candidates applying for positions in the US:
Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the “ EEO is the Law ” poster and pay transparency statement.