Application Support Engineer

Software Resources, Inc. - Orlando, FL (30+ days ago)4.7


Software Resources has an immediate job opportunity for a Application Support Engineer in Orlando, FL.

6-12 month contract

Description/Comment:
Worker will be partially dedicated to rollout of project to replace our ticketing system and also support post implementation. Additionally, will need to be comfortable with tool development. The Application Support Engineer works as part of a team responsible for the support of complex enterprise applications. The ideal candidate would be a trouble-shooting expert with experience supporting and developing applications, performance monitoring tools and SaaS solutions. An understanding of programming object oriented programming techniques would be a plus.

The role will also interface heavily with new application project team to help in transitioning support to steady state operations.

Ideal candidate would also able to dedicate a certain portion of their time to improving existing toolsets to better provide monitoring and response.

Responsibilities and Expectations:
" Recognized as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, tuning, and troubleshooting.

" Recognized as a subject matter expert on at least one web server and application server technology, configuration, performance monitoring, tuning, clustering, and debugging.

" Has experience with one or more of the big 3 cloud providers.

" Acts as a liaison and manages the Dev-Ops process with project delivery teams.

" Part of 24x7x365 support organization

" Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service

" Demonstrates exceptional troubleshooting methodology.

" Demonstrate ability to independently triage highly complex system and application incidents.

" Able to evaluate new application requirements for operations best practices.

" Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.

" Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.

" Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion.

" Able to receive feedback in a constructive manner and consistently apply it to tasks.

" Able to create system and production documentation, adhering to organization standards.

Basic Qualifications
Solid AppDynamics, Cloud and UI development experience. Robust scripting abilities, able to leverage existing APIs to build integrations and implementing SaaS solutions experience is a must.

Preferred Qualifications
ITIL

Experience in the theme park/entertainment industry is preferred.

An understanding of programming object oriented programming techniques would be a plus.

Required Education
Splunk Certification and Bachelors or equivalent

Don't delay. Join the Software Resources team today!

Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.

To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at http://www.softwareresources.com/it-careers/it-job-search/

Company Overview

Software Resources specializes in IT talent recruitment services and workforce staffing solutions. Founded in 1992 as an IT staffing services firm, we are a privately held women-owned business enterprise (WBE), celebrating our 25th year in business. We are headquartered in Lake Mary, Florida, just outside of Orlando. With branches and sales professionals throughout the U.S., Software Resources is the staffing agency of choice for clients and consultants.

We specialize in IT. It's what we do and what we know, every day. We provide contract, contract to hire and direct hire placement IT staffing solutions for Energy, Entertainment/Gaming/New Media, Financial Services, Government, Healthcare, Hospitality, Professional Services, and Security.