Senior Receptionist

Community Healthlink - Worcester, MA

Full-time | Part-time
Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Senior Receptionist in Worcester.

The Worcester Counseling Center provides integrated behavioral health and primary care services to adults, and couples age 18 and over. We offer integrated, whole person care with primary care, a wellness program, and behavioral health. The Worcester Counseling Center also offers specialized substance addiction treatment and Open Access services. Our medication assisted treatment offers buprenorphine and vivitrol treatment. We also have specialized services for individuals experiencing psychotic symptoms for the first time, and for individuals with developmental disabilities.

The Senior Receptionist, as a member of the administrative support team for the Counseling Center and Community Healthlink Administration, is responsible for excellent customer service and efficient and effective functioning of this busy office.

Compensation based on education and related work experience, licensure and other qualifications
Health and Dental insurance (available upon starting)
Generous paid sick, personal, holiday, and vacation time
CEU benefits
Life and Disability insurance
401k with agency contribution
Wellness activity discounts
Work related travel reimbursement

Greet clients and other individuals of the outpatient community behavioral health, primary care clinic, and administrative offices of Community Healthlink
Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client demographics, notifying staff that client is checked in
Schedule client appointments
Enter and make changes to staff schedules
Answer calls and emails and respond to messages
Complete referrals to specialists
Complete daily reminder calls
Complete prior authorizations
Complete PT1s
Transfer and close cases in the electronic medical record
Send and distribute faxes and mail
Work as a member of the administrative support team
Scan documents into the electronic medical record
Assist doctors and clinicians with letters and referrals
Maintain calendars, professional meetings, vacations, conferences
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
Grade 5: Senior Receptionist: Minimum of a High School Diploma/GED/HiSet required; Associates degree preferred
Minimum of 2 years secretarial experience
Advanced computer skills, including use of an electronic medical record
Strong commitment to customer service
Ability to multitask.
Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.
Ability to organize complex tasks and meet deadlines
Excellent oral communication skills
Bilingual in English/Spanish highly desired
Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.