Client Experience Specialist (Buffalo)

Strategic Financial Solutions - Buffalo, NY (30+ days ago)3.8

Do relationships matter to you?

Do you enjoy talking with and helping others?

Are you looking to collaborate, innovate and be part of team?

And is your perfect environment one that is fast paced and takes time to celebrate success?

If the answers to these questions were “Yes!” then you may have just found the company and culture you’ve been hoping for.

Strategic is looking for Client Experience Representatives to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for one another and our clients. As a Client Experience Representative, you will listen and engage with our clients with an empathetic ear and shepherd them in their quest for financial freedom.

So, if you're an optimistic opportunist looking to jumpstart or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you.

Our Client Experience Representatives play a key position in ensuring our clients' success. Some of the responsibilities of this position include:

Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
Handle all client inquires, requests and thoroughly educate them on the service
Provide quality support in the areas of handling questions, troubleshooting, and account assistance
Work with other departments as client advocates to ensure resolution
Look for innovative ways to better the product and improve the customer experience
Provide innovative feedback to management to continue to better the department and process. We want you to have a voice!
Preferred 1-3 years customer service experience
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, friendly attitude, with an ability to adapt to change
Strong listening skills, attention to detail, and decision making skills
Excellent time management skills
Customer-centric focus
Compensation: ~$32,000-$36,000 with monthly bonus potential

The Fun Stuff

Competitive pay
Real time recognition leveraging internal social media
Monthly Team and facility events, quarterly team building outings and happy hours
Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
Participation in Strategic Dreams program which makes several employee’s dreams come true each quarter
Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programs

A Little About Strategic:
Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through our personalized credit card modification program and our consumer lending products, Strategic has successfully resolved more than $1 Billion in high interest consumer debt for over 100,000 clients. Strategic has been recognized multiple times for our culture and our high growth. In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list that recognizes the fastest growing companies in New York City. In 2017 we were recognized as one of the top 500 fastest growing private companies in the United States by Inc Magazine. In 2017 we were ranked 21st Best Companies to Work for in New York State. Strategic has 3 state-of-the-art facilities, 2 in Manhattan and 1 in Buffalo to house our family of over 600 and growing. We proudly celebrated our 10th anniversary in June 2017.

Please send resumes to