Electronic Service Team Member

Digital Federal Credit Union - Marlborough, MA (30+ days ago)4.1

Job Details

Hours: 8:00 – 5:00 PM Monday through Friday, and Saturdays 9:00 – 3:00.

Provide support and resolution for issues to Staff and members through Service Excellence and support the Credit Union's quality initiative through teamwork, innovation and efficiency

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Support Front Line staff, Branch Staff, internal staff in other departments and DCU members by providing exceptional service via phone coverage, accurately completing assigned tasks within service expectations and education on products and services
Process daily operations and functions that pertain to Electronic Services. This includes ACH Exception Processing and Origination, Share Draft and Fed Return processing, Bill Payer handling, Wire Transfer Remittances, Research & Disputes, Remote Deposit Capture and supporting Online and Mobile Banking applications.
Analyze work processes and contribute suggestions on alternative methods to improve efficiencies within the Electronic Services Department and the Credit Union.
Meet or exceed goals set regarding service levels, call monitoring and sales expectations
Complete system testing and validation for the host/core system in additon to various other systems used to complete daily job tasks
Remain up to date on any policy, procedural or regulatory changes and ensure that these are being implemented in daily job tasks
Actively contribute to DCU's Success Sharing program and the success of Electronic Services by achieving assigned goals provided by management
Adhere to work schedule expectations
Adhere to DCU's policies and procedures as well as all applicable Federal regulations.
Perform other job-related duties as assigned by Managers(s).

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:
Problem Solving
Follow Up
Planning and Organizing
Team Work
Stress Tolerance
Technical/Professional Knowledge and Skills
Work Standards

Education and Experience Requirements:
Minimum of two years related work experience, financial institution preferred
Excellent PC skills required to include MS Word and Excel
Prior customer servces experience preferred

Additional Eligibility Requirements:
Excellent verbal and written communication skills
Ability to effectively handle multiple priorities
We are proud to be an EEO/AA employer M/F/D/V.


Communication Skills Novice
Attention to Detail Novice
Bank Experience Novice

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


High School or better.


1 year: Related experience, financial institution preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.