Consumer Banking Strategy Associate

Discover Financial Services - Riverwoods, IL

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Acts as a key member of the Chief of Staff organization for the President of Discover Consumer Banking. This role is responsible for supporting all aspects of deliverables across the organizations including driving annual planning, acting as an internal consultant on business-unit specific challenges, leading cross-business unit initiatives, and developing executive-level communications.


Perform qualitative and quantitative analysis through structured and analytical problem solving to help Consumer Banking drive business results

Develop detailed and structured project plans to support Consumer Banking strategy projects from kickoff to completion

Conduct competitive analysis and market research to help develop product, marketing, or pricing recommendations

Partner with business units to understand customer experience pain points and provide recommendations for improvement

Support the President of Consumer Banking through high-quality executive communications

Participate in regular team problem solving sessions and contribute to the ideation and execution of new ideas across Consumer Banking

Promote a risk-aware culture and ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Bachelor’s degree required

2+ years of relevant experience, ideally within retail banking or related products and markets

Ability to structure analyses, problem-solve complex issues, and clearly communicate research, insights, and implications to senior management and other stakeholders

Comfort working in an ambiguous and rapidly-changing environment

Ability to manage competing priorities and communicate expectations

Excellent written and oral communication skills, with experience presenting to senior leadership

Proven ability to interact with executives

Advanced expertise with PowerPoint, Excel, and other relevant software

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

Work Perks:
24-Hour Nurse Hotline & Telehealth Services
7 Paid Holidays
Adoption Assistance
Annual Flu Shots
Commuter Benefits
Employee Assistance Program
Flexible Work Environment
Group Auto, Home and Pet Insurance
Healthy Eating Program
Legal Assistance Plan
Mother’s Rooms
Onsite Emotional Health Counselors
Onsite Fitness Centers
Onsite Weight Watchers at Work
Paid Parental Leave
Professional and Leadership Development Programs
Recognition Program
Service Anniversary Awards
Tuition Reimbursement

Annual health Evaluation and Health Coaching
Critical Illness Insurance
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health, Vision and Dental Insurance
Life and Accident Insurance
Long-term and Short-term Disability Insurance
Onsite Health Services Center with Nurse Practitioner

Financial Wellness:
401(k) Savings Plan with Fixed and Matching Contributions
Employee Stock Purchase Plan
Financial Engines
“Financial Wellness for You” Learning Programs