DHL Customer Solutions & Innovation Americas - Chicago, IL3.8

Join our team in CHICAGO for a full-time position, starting as soon as possible.

As project manager, you will join the global innovation team at DHL, with Innovation Center locations in Cologne, Singapore and soon, Chicago. You will be working with DHL divisions, customers and partners to explore, develop and implement innovations that will shape the future of the logistics industry.

Your tasks

In your role, your main objectives are to initiate and drive innovation projects that accelerate DHL’s digitalization agenda and strengthens our relationships with key customers and partners.

Your main tasks will be to manage a portfolio of innovation projects which includes the management of both operational pilot projects as well as thought leadership initiatives.

You will apply your expertise to initiate and manage operational pilots leverage state-of-the-art technologies such as robotics, internet of things and artificial intelligence (see: You will be able to apply your unique creative skills to thought leadership initiatives which includes the publication of industry-leading trend reports (see:, support in driving DHL’s corporate accelerators and incubators (see:, and innovation events. Furthermore, you will be responsible for Trend Research content in the upcoming Innovation Center located in Chicago. This will require adapting global content to regional strategy and fostering a pipeline of new Trend Research showcases for the Innovation Center.

As part of the global Innovation Center team, you will also be required to actively engage with DHL’s key customers through events at the Innovation Centers and at regional conferences.

Your profile

¾ Inspired, open-minded and outgoing in character with a passion for innovation and new technologies with preferably experience working in or with tech startups

¾ Excellent BS/BA in related discipline and 8-11 years experience in related field OR MS/MA and generally 5-7 years experience in related field, preferably with a background in consultancy, business, logistics, engineering or technology

¾ Fluent in English with excellent communication and writing skills; Spanish language skills would be an advantage

¾ Excellent project management and interpersonal skills with high self-motivation and ability to work independently in an analytical and structured manner

¾ Good communication skills with the ability to communicate a complex idea in a simple way and encourage people to adopt ideas

¾ Ability to assess business cases and business processes with a talent for identifying innovation opportunities

¾ International exposure and intercultural approach; willing to travel

Your benefits

DHL Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization that simplifies the DHL customer experience by providing a single customer interface and by developing innovative industry-tailored solutions for DHL’s customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded. Once launched, you will be based at the DHL Innovation Center – THE customer-centric innovation facility of Deutsche Post DHL Group, where visions, trends and solutions are combined to generate new value. Watch the highlights of the DHL Innovation Center opening event:

ADA Language:
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Facts and Figures

Division VV - CSI - DHL Customer Solutions & Innovation (CSI) Employment Type Permanent Full-Time
Business Unit DHL Customer Solutions & Innovation Americas Working Hours 40
Location Chicago, IL Shift Requirement Day time only
Job Type Innovation Management Relocation Offered None
Career Level Professionals Travel Required Below 50%
Responsible for Travel Extent Within region
Reports to Head of Trend Research Work Permit Required Yes
Target Hire Date 8/30/2018