Job description
The role of Sales Support Specialist is to assist the sales department and reply to customers as well as prospect queries. We are looking for an experienced team member who has knowledge of customer service. You should be goal-oriented, have exceptional communication skills and proficient knowledge with Microsoft Office. You will also contribute to building and retaining customer relationships while also ensuring efficient sales team operations.
Responsibilities and Duties:
- Manage customer accounts
- Build reports with excel utilizing formulas, charts, pivot tables, etc.
- Provide the sales team with data reports and sales guidelines
- Decide and act independently within delegated areas of responsibility
- Collaborate with team members and communicate relevant information to direct leader
- Collect and maintain accurate item specifications and product line details
- Sustain electronic and physical filing systems for storing company documents
- Some travel to trade shows is required (Spring -- up to 2 weeks, Fall -- up to 2 weeks)
About Us
JMI Sales Group represents manufacturers in the hardware industry. With more than 30 years in the business, JMI has built long-lasting relationships with our co-ops and manufacturers by creating strong foundations of support. We have accomplished this through numerous channels, including data analytics, customer service, eCommerce, and marketing, as well as supply chain and trade show management. Using our industry resources and expertise, we accommodate client goals and create informed plans designed to bridge the strengths of your brand and products with relevant retail partnerships, placement, and visibility. By focusing on the individual needs of our customers, we are able to curate distinct brand strategies that promote growth and success in the rapidly evolving retail environment.
Must Haves
- 1-3 years' experience as an administrative assistant
- Critical thinking skills
- Proficient knowledge of word processing tools and spreadsheets (MS Office, Word, Excel etc.)
- Excellent verbal and written communication skills
- Ability to stay organized and multi-task in a professional and efficient manner
- Effective time management; maximizes productivity
- Ability to work both independently and within a team environment
- Attention to detail and ability to follow instructions.
Good To Have
- Hardware industry experience
- Inside or outside sales experience
- Customer service or CRM experience
Job Type: Full-time
Pay: $50,000.00 - $56,000.00 per year
Schedule:
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Clarendon Hills, IL (Required)
Ability to Relocate:
- Clarendon Hills, IL: Relocate before starting work (Preferred)
Work Location: In person
