Candidate Experience Manager, Google People Services Operations

Google - Mountain View, CA4.3

Full-timeEstimated: $92,000 - $120,000 a year
Minimum qualifications:
Bachelor's degree or equivalent practical experience.

6 years of experience in HR, operations, or employee engagement.

1 year of experience in direct executive support.

Preferred qualifications:
Ability to work collaboratively as a member of a global team and to effectively influence stakeholders and vendor partners.

Ability to efficiently troubleshoot and manage complex and ambiguous situations.

Demonstrated organizational, project management, and problem-solving skills with impeccable cross-functional tasking abilities.

Comfortable handling conflict, exercising action with diplomacy, and maintaining grace under pressure.

Passion for cultivating exceptional customer experiences.

Detail-oriented, highly driven, and well organized.
About the job
The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver 100+ operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.

As a Candidate Experience Manager, you will ensure magical experiences for Leadership candidates at Google, beginning from their experience of receiving offers to starting their first day at Google. For our new or internally-transferring leaders, you will be focused on providing first-class mobility support in guiding them through complex areas, such as relocation, immigration, and tax. Through working with the respective stakeholders, you will anticipate the needs of our leaders and always being available to help resolve issues.
Great just isn't good enough for our People Operations team (you probably know us better as "Human Resources"). Made up of equal parts HR professionals, former consultants, and analysts, we're the advocates of Google's colorful culture. In People Ops, we "find them, grow them, and keep them". We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. Responsibilities

Deliver seamless, high-touch mobility support for new hire and internal mobility leadership candidates to ensure a smooth transition into Google or to a new role internally.

Establish trust and rapport with Leadership candidates to become their trusted advisor as well as someone they reach out to for any concern/challenge related to their mobility and onboarding journey.

Coordinate and facilitate requests with Google's mobility vendor network to ensure timely delivery of immigration, tax, and relocation services to new and transferring leaders.

Identify potential risks/escalations, and partner with the internal stakeholders (Google People Services Operations Mobility Program Managers, People Partners/Consultants, Global Mobility Solutions, etc.) to resolve them.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .