Systems Engineer

East Carolina University - Greenville, NC

Full-time
This position is located in the Office of Informatics and Education and reports to the Director of Informatics. The Systems Engineer will provide supervision, planning, support, and maintenance of the Video Conference (VC), Audio Visual (AV), and Lecture capture (LC) systems for the School of Dental Medicine (SoDM) and the 8 Community Service Learning Centers (CSLC) throughout the state. The selected candidate will be responsible for supporting, planning, and implementing all AV, VC, and LC technologies such as control systems, matrix switchers, audio amplifiers, audio mixers, LCD, Laser, and DLP projectors, plasma/LCD monitors, Sympodiums, streaming media delivery systems, and H.323/SIP video conferencing systems. The position is required to have a broad spectrum of knowledge to provide oversight for large projects, which includes working with contractors, facilities services, networking, and other key partners. The position will also provide guidance, supervision, and mentoring to the SoDM Informatics staff. Advanced Technical Knowledge and Supervision: Senior technical resource to the School of Dental Medicine?s classrooms, conference rooms, clinical teaching, and video conference/recording systems. This includes design, implementation, and supporting not only the School of Dental Medicines infrastructure, but also assisting ITCS with interdependent servers and classrooms. Overall supervision and chief administrator of the USDA RUS grant, reporting, and infrastructure for Ross Hall and the 8 CSLCs. Set up demonstrations of hardware and/or software for special fairs and university personnel. Including non-routine tasks as assigned by Supervisor. Video Conference and Technology Support: Provide support, configuration, and maintenance of all supporting video conferencing equipment within the School of Dental Medicine. This is to include highly complex Cisco TelePresence servers, video codecs (including hardware such as SX80, SX10, SX20, and C40, and software such as Jabber Video for TelePresence, and WebEx Meetings & Teams), mobile communications, and lecture capture. Responsible for maintaining the call structure and capture environment for the School of Dental Medicine. This includes working closely with administration and the academic dean. Conduct training classes, face-to-face and online, when needed. Provide dependable customer turn around, including reliable and timely response during business hours. Including non-routine tasks as assigned by Supervisor. Content Distribution: Responsible for the support and maintenance of rich media recorders within the School of Dental Medicine. Primary support includes installation, paths, maintenance, and communication with department administrators to properly plan each event. Team response for local and remote recorders (Cisco, others as needed). Including non-routine tasks as assigned by Supervisor. Testing, Research, and Consulting: Provide consulting services to the School of Dental Medicine focusing on the integration of computing technologies into the classroom and educational process. Exploration and critical analysis of hardware & software resources for both academic and administrative clients for desktop, clinical, and classroom applications. Problem resolution/referral. Resolve problems in a timely/effective manner. Act as departmental liaison between ECU?s Classroom Technologies and MTS.

Minimum Qualifications:
Master?s degree and 1-2 years? experience; or a bachelor?s degree and 2-4 years? experience: or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Position Number:
500168

Posting Date:
09/09/2019

Closing Date:American Recovery & Reinvestment Act Funded: