- Customer Service
- Microsoft Office
Reports to Head of Access, Information and Collection Services & Operations.
Responsible for providing courteous and efficient customer service to all library patrons regarding all facets of library operations.
Trains, mentors, assists, and encourages library student assistants to perform a variety of tasks and uphold high customer service standards. Responsible for planning training sessions, content development, and teaching new and returning student-workers.
Helps supervise daily student-worker assignments and maintains “Assignment” Board.
Prepares Monthly Statistics Report – requires collection of daily statistics and tracking for annual report.
Provides general Circulation services – collecting or waiving fines; general information, etc.
Accepts and processes all Intercampus and Interlibrary loan requests for students and faculty.
Fulfills document delivery requests – prompt scanning and e-mailing of needed articles.
Helps manage Manual Recall Processing upholding efficient sharing of the library collection among all patrons.
Able to carry out all Reserve Desk duties that includes Ares course management procedures.
Provides patron assistance with KIC scanner operations, public printing, and general library catalog database searching.
Contributes to grant initiatives and research guides.
Edits book records in Workflows by modifying library location and status when necessary.
Supervises stack maintenance tasks (i.e. shelf reading & audits) which includes inventory, weeding, shifting and collection development.
Monitors UNILIV correspondence – patron overdue notices & general inquiries.
Helps monitor group study room reservation system.
Contributes to curating library exhibits.
Participates in professional development initiatives.
Conducts opening/nightly closing duties as required, including being responsible for the cash register tally, turning off all Desk PCs, and opening up the overnight drop bin.
Other tasks as assigned.
B.A. preferred with at least one year academic library experience.
Must be self-motivated, highly detail oriented with the ability to prioritize tasks.
Must possess excellent communication skills, both written and oral.
Must be able to work well with others and coordinate shared tasks.
Prior experience in library related customer service, weeding and collection evaluation preferred.
Must have a working knowledge of Microsoft Office applications, Library of Congress classification, ILL, SIRSI workflows, and online catalog and database searching.
Prepared to take part in occasional meetings or assignments at RH or Westchester campus.
Strong commitment to public service required.
Must be capable of light lifting and shelving activities.
Basic computer and writing skill testing required.
Mandatory Competency Testing
Demonstrated Writing Ability
SALARY: $1826.78 (Bi-Weekly)
FLSA CATEGORY: Non-Exempt
HOURS: Monday to Friday; 9:00 a.m. to 5:00 p.m. (Schedule may vary; weekend shifts possible)