GENERAL SUMMARY & SCOPE
The Manager, Loss Prevention Investigations leads the corporate investigations team and works collaboratively with various business partners (eCommerce fraud team, Area LP Managers, Supply Chain LP Managers and Lead LP Manager - ORC) to leverage all available investigative tools to reduce company exposure to internal and external theft, fraud and Organized Retail Crime (ORC) activity. The Manager, Loss Prevention Investigations is responsible for leading a team of analysts who use Loss Prevention system data, produced through various software applications and video systems to identify potential fraud, procedural violations, and training opportunities pertaining to internal and external theft. Based on independent review and decision, the Manager will make appropriate decisions, recommendations, and communicate with a wide variety of business partners.
In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
Hire, manage and develop direct reports for future growth; focus on individual development and succession planning to build bench strength and increase internal promotions
Train, coach and advise analyst team in all aspects of their role
Review the quality of internal and external investigations (interviews) performed by the analyst team to ensure that company standards and procedures are followed, and case data is accurate; provides feedback and coaching as needed
Collaborate across various internal and external partners including field LP, supply chain LP, eCommerce, corporate LP, omni-channel and organizational retail crime (ORC) LP, other retailers and law enforcement to initiate, deliver and resolve various company investigations in 1200+ retail locations and 5+ distribution centers
Analyze data, various exception reporting tools, data mining tools, online sales vehicles and remote video to initiate and drive investigations pertaining to internal and external theft and fraud.
Utilize various investigative tools including third party systems, open source records, social networking sites, local/regional ORCA sites, and tactical plans to reduce criminal activity and organized retail crime rings
Guide LP analyst team to develop new exception data, ad hoc reports, patterns and case trend analysis to drive performance and mitigate losses
Facilitate one on one’s and team conference calls with direct reports, business partners various levels of management to share and review appropriate investigations and case information
Focus on process improvement pertaining to shoplifting, burglary, and external case reporting to better understand and communicate trends and develop logic for enterprise decision making
Design and update investigative templates and develop consistent field communication (data, video, analytics etc.)
Leverage LP case management software to link various external cases and develop ORC cases that cross various channels (omni-channel).
Partner with e-commerce Manager, eCommerce team and omni-channel fraud team to pull data and complete trend analyses
Consume store data, relational database resources, and exception-based reporting to pro-actively identify emerging trends in company theft/fraud exposures and recommend solutions to mitigate.
Demonstrate solid understanding of store operational processes and other functional areas across the business to develop and implement investigations programs and solutions.
Possess long-term vision for Investigations department
Develop external relationships and network within industry memberships that focus on investigations, shrink reduction, innovation and technology
Participate in programs and initiatives and lead special projects to strengthen overall Loss Prevention team and deliver on our company goals and objectives.
Approves and manages team expenses and timely reporting
Bachelor’s degree preferred
Minimum 5-7 Loss Prevention experience in a multi-unit retail environment; including three (3) years leading a team
Wicklander-Zulawski Interviewing certificate; advanced interviewing certification preferred
CFI (Certified Forensic Interviewer) preferred
Demonstrated proficiency and expertise conducting investigations, interviews and interrogations
Experience in the planning and management of multi-jurisdiction, complex investigations and knowledge of civil and criminal retail theft laws.
Solid working knowledge of current technology and its application to the role (MS Office, EAS, Burglar Alarms, Networks, BI, CCTV, Kronos, POS systems, case management software, exception-based reporting etc.)
Exceptional written, verbal, electronic communication and group presentation skills
Proven ability to drive consensus at all levels of the enterprise through clear, concise and complete information
Must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure successful investigation outcome.
Demonstrates strong analytical and problem-solving skills including report development skills to interpret data and present summary conclusions in an understandable format.
Can be counted on to deliver results that are of the highest operational integrity, high level of confidentiality and with attention to detail
Demonstrated and advanced proficiency in MS Office (Excel, Word, PowerPoint and SharePoint) and ability to learn new software programs with minimal training
Possess great business acumen, judgement and the confidence to influence decision making processes.
Proven ability to make good decisions under pressure, organize and lead successful projects and adapt to changing priorities and initiatives.
SPECIAL POSITION REQUIREMENTS
Ability to influence Law Enforcement to resolve ORC investigations and knowledge and expertise in preparing for and testifying in Local/State/Federal Court.
Normal office demands
Flexible schedule that meets the needs of the business (schedule may include evenings, weekends and holidays)
In-town and out-of-town travel