Accountability Advisor

Yoga Alliance - Arlington, VA4.0

Full-time

Yoga Alliance (YA) is the global, independent member organization that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga. A related public charity, the Yoga Alliance Foundation (YAF), is an emerging field leader in yoga-based social impact dedicated to increasing access amongst populations that have traditionally been under-represented in yoga.

Together, these two organizations support yoga teachers to more fully grow into their role as leaders within their communities. YA supports yoga teachers’ growth as professionals. YAF develops vehicles for direct social impact, such as programs that enable professional teachers to serve within communities that have typically been excluded from yoga.

YA and YAF promote unity in yoga – so that all lineages, traditions and yoga organizations may thrive and all students may benefit from the gifts of yoga in the way that best suits their needs. YA and YAF do this work so that the gifts of yoga can be offered safely and effectively to all.

Description:

The Accountability Advisor will be responsible for guiding individuals through the grievance process from initial receipt to final sanctions imposed by Yoga Alliance. Grievances may include, for example, a claim that a yoga school is underperforming or a teacher has breeched their code of conduct. The Advisor must be able to remain neutral when handling a member grievance and understand that YA’s role is to elevate and evolve the profession of yoga while protecting YA’s members and the general public. The Advisor must be skilled and comfortable handling difficult and emotional situations with empathy, flexibility and creative problem solving. This individual must be able to manage a diverse set of concerns that arise from the yoga community regarding yoga professionals in multiple work settings, e.g. students and schools, employment disputes, student and teacher relationships.

Responsibilities:

  • Responding to grievances received through YA’s Accountability Department or YA in general
  • Conducting investigations and rendering solutions based on the evidence provided by all parties
  • Maintaining an in-depth understanding of and familiarity with YA’s Standards, Requirements and Policies
  • Supporting and advising YA staff on policy applications and accountability requirements
  • Communicating with other department staff to provide feedback and ideas regarding policy and procedure efficacy and implementation

Preferred Qualifications:

  • Subject matter knowledge on the field of yoga and/or yoga teaching
  • Experience in managing internal or organizational grievances
  • Experience in communicating sensitive and confidential material with integrity and excellence
  • Experience in customer service or other relationship-oriented functions
  • Ability to work under pressure and remain flexible and adaptable as needs and priorities change
  • Exceptional flair for strategic thinking and creative problem solving
  • Extraordinary interpersonal, team building, listening and facilitation skills
  • Ability to work with all staff effectively
  • Ability to synthesize information from multiple resources and scenarios to provide real time solutions
  • Meticulous attention to detail and accurate record keeping
  • Strong oral, written, visual and interpersonal communication skills
  • Self-starter attitude

Why Should You Apply:

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • Closed between Christmas and New Year’s
  • 95% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance

Yoga Alliance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Type: Full-time

Experience:

  • yoga: 1 year (Required)