Systems Specialist

Caliber Home Loans - Coppell, TX (30+ days ago)3.4


Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads - our talented employees worked hard to help us rise to the top of our industry.

Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day" work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.

POSITION SUMMARY

The Systems Specialist is responsible for supporting the organization's user access requests and application management, ensuring that they have the knowledge and access necessary to complete their job functions. Includes the responsibility of identification, prioritization and resolution of end user access requests. The Systems Specialist will also contribute to problem resolution by giving accurate information to end users.

RESPONSIBILITIES

Perform IT user access provision and de-provision based on associate's job codes, tickets, new hire or termination requests.
Assist in user access and application management tasks to maintain functional and necessary required access for end users.
Work with IT Support teams to create, troubleshoot and resolve user's access tickets as needed.
Work with internal business units and other groups in resolving access related exceptions as necessary.
Continue to strengthen overall knowledge of user access and application management.
Maintain a customer care philosophy that ensures customer satisfaction.
Participate and contribute to team duties as needed.

QUALIFICATIONS

Two or more years of industry related experience or two or more years of technical support experience.
Knowledge of Windows Active Directory Infrastructure and application basics
Knowledge of Service Desk ticketing system applications and reporting metrics
Knowledge of support and troubleshooting in Microsoft Windows and Microsoft Office environments
Knowledge of Mortgage Banking Industry a plus.
Strong interpersonal, oral and written communication skills
Ability to multi-task, prioritize and time manage
Ability to work autonomously under minimal supervision
Strong customer service orientation
Self-starter with initiative and strong organizational skills

ASSETS (EDUCATION, SKILLS, & ORGANIZATIONAL COMPETENCIES)

Adaptability/Flexibility
Communication
Multi-tasking and problem solving
Customer Focus/Service
Integrity/Ethics
Quality and attention to detail
Teamwork
Ownership/accountability

Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:

Collaborating Contagiously
Caring Fiercely
Doing the Right Thing
Leading Thoughtfully

Caliber benefits and perks will WOW you!

Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.

We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.

Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complementary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.

Caliber is an equal opportunity employer.