- Customer Service
- Organizational Skills
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
- Disability Insurance
POSITION TITLE: Training and Events Manager
LOCATION: Hoffman Estates, IL
Who We Are:
Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer:
We offer a professional work environment, training, growth and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
Come Join our Planmeca USA Team!
You are self-motivated, enthusiastic, and have the wiliness to learn. You have great customer service skills, strong interpersonal skills and strong organizational skills including attention to detail and ability to multi-task. As the Training & Events Manager you will oversees the day-to-day training operations ensuring financial responsibility, efficiency and timeliness of all customer facing activities. You will work closely with department managers to organize employees, contractors, and other key resources as needed to fulfill the course needs.
Summary of Duties:
Oversee training and development in all key areas of the organization.
Oversees the allocation of resources for all facility education and sales events. Assigns and coordinates talent to events such as guest speakers, auxiliary educators and employees when needed.
Organizes event agendas (non-clinical) to make the best use of facility resources.
Manages the events calendar, facility resources and coordination of onsite logistics.
Ensures smooth operation and hospitality of facility events.
Manages and maintains the Continuing Education (CE) program requirements.
Review and monitor all customer surveys, providing any necessary communication with team members, trainers and management to ensure all needs are met.
Manage budgets and expense tracking per event and reports to management.
Assist in the on-boarding of new hires and assign them to training resources.
Other duties as assigned
Training and Experience
BS/BA degree or equivalent experience
5+ years’ experience in adult learning or continuing education programs
5+ years’ customer service experience
3+ years’ of managerial experience
Familiarity with education operations preferred
Work hours are Monday-Friday 8:00 am – 5:00 pm, some weekends
Up to 20% travel