SCHEDULER, OPERATIONS

LCEC - N Ft Myers, FL2.0

Full-time
JOB TITLE: Scheduler, Operations I, II, III
Department: Construction & Maintenance
Position Number: S6N042, S6N043, S6N020
Division: Electric Operations
FLSA Status: Non-Exempt
Supervisor’s Title: Team Leader, Construction & Maintenance
Location: North Fort Myers, FL
Work hours: 7am-3:30pm, M-F; this position will be on call and will frequently be required to report to work outside of normal business hours in case of major outages or emergencies.

Position Summary:
This position is responsible for providing administrative support to and handling all aspects of scheduling planned for the Construction and Maintenance department. This position is expected to respond both during business hours as well as after business hours.

Position Responsibilities:
Develop and maintain the daily, weekly, and monthly scheduling plans for new construction, customer requested services, maintenance (both customer requested and planned), trouble follow-up, company planned projects, customer projects, and PSC violations.
Develop schedule plans based on the type of work and resources need for job. Work will be scheduled according to labor resources available, labor resource criteria (crew size, type, training, etc.), vehicle availability, material availability, utility locating, re-staking, and customer service standard.
Support the life cycle of work requests with customer incurred billing charges such as damage reports and pole holding.
Respond to customer queries in a timely fashion and acts as first point of escalation – providing guidance and facilitating resolution of escalated customers.
Prepare working documents and written correspondence. Compile various reports.
Perform the tasks of the government inspection process.
Request and report on joint use activity by use of the NJUNs system (or other reporting system).
Request and report on underground locates by use of the Florida Sunshine One call system (certification to be obtained in first six months in position).
Support and maintain the afterhours call out systems with updates and activities. Act as scheduler on call afterhours on a rotating basis.
Perform other duties as necessary.
Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.
Functional/Rotational Areas may include the following (functional areas may overlap or be changed from time to time in order to cross-train and assist other areas):

North Regional Scheduler – Schedules accelerated work daily, research cuts and reconnects. Schedules all LCEC crews in NFM/CC areas. Enters locate tickets and mix/match crews to make sure work is completed in specific timeframes. Prepares corresponding reports. Processes Cape Coral inspections. Acts as main liaison for joint use work and NJUN tickets. Generates work requests as requested. Assigns all design jobs to correct scheduling polygons.
South Regional Scheduler – Schedules work for outer office areas such as Marco/Immokalee/Lehigh/Sanibel. Enters and tracks Locate tickets and specialized materials. Determines crew makeups to ensure work is completed in specific timelines. Prepares corresponding reports. Generates and track orders at the request of area supervisors. Processes all “other” inspections. Generates work requests as requested. Processes damage claims to ensure work is completed correctly and timely.
Contractor Scheduler – Schedules all work for current LCEC contractors. E-mails job packages and necessary instructions to contractor. Handles all web portal issues and questions from field inspectors and project managers. Handles directional bore requests from all areas, including sketch attachments, etc. Handles all high profile work from the trouble call follow-up reports and PSC violations. Processes petty cash and office supplies, as well as leeway and toll allotments. Handles purchase orders and various invoices from contractors and vendors. Updates departmental calendars and keeps records or employee absences. Serves as the main administrator of LCEC’s afterhours callout systems. Assists in the reconciliation of CWIP and project number processing. Generates yearly blanket and follow-up work requests.
Maintenance Scheduler – Schedules and reschedules streetlight repairs and tree trimming requests. Reviews streetlight patrol maps and creates work requests based on findings. Reviews and processes contractor timesheets in Web Portal system for both maintenance and streetlight repairs. Supports maintenance/tree trimming and streetlight processes, which include maintaining multiple reports and spreadsheets, creating reports, presentations and other documentation necessary to support vegetation and maintenance departments. Review trouble call reports daily and creates work requests as necessary. Maintains receipts and processes invoices sent from AP.

Required and Desired Qualifications:
Scheduler, Operations I

Required

  • High School Diploma or GED.
  • Three (3) years of clerical experience preferably in a Customer Service related area, which included resolution of complex problems and escalations with customer accounts.
  • Internal/external customer contact experience (i.e., resolution of complex issues).
  • Proficient with MS Office Suite (i.e., Word, Excel, and PowerPoint).
  • Typing speed of 40 wpm w 95% accuracy; alpha numeric data entry testing.
  • Basic math skills.
  • Effective written & verbal communication skills.
  • Experience entering and retrieving data from database.
  • Demonstrate experience of acting with urgency.
  • Ability to be on call up to two (2) weeks per month 24/7.
Desired

  • College or technical courses in related field.
  • Two (2) years’ technical experience (i.e., reading/interpreting maps, drawings, staking sheets, assembly unit systems, etc.).
  • One (1) year general budget and accounting background.
  • One (1) year scheduling work, labor resources, materials and/or vehicles.
  • Experience using a work management software tool.
  • Knowledge of electrical distribution facilities.
. Experience with quality/process improvement tools & techniques.

Scheduler, Operations II

Required

  • Must meet requirements of Scheduler, Operations I.
  • Five (5) years’ work experience with at least some experience in the following areas:
o Scheduling work, labor resources, materials and/or vehicles.
o Experience in a Customer Service related area, which included resolution of complex problems and escalations with customer issues.
o 2 years of technical utility experience or related area (e.g., must be able to read system maps, stake sheets, generate work orders/requests, etc.)
o Note that equivalent experience may be considered but must be reviewed and approved by Division Director and Human Resources Manager.
  • Intermediate experience with MS Office or related software applications (i.e., word processing, spreadsheets, graphics, presentations, etc.).
  • Experience using a work management software tool.
  • Possess strong communication skills (written/verbal), analytical skills, problem investigation & resolution.
  • Proven ability to work independently.
  • Experience handling small process projects.
  • Experience training and presenting to others.
  • Experience scheduling and providing work direction to others.
  • Experience with Sunshine state one call and utility notifications – able to obtain certification within 3 months of position entry.
  • Experience using 2 way radio and afterhours notification system.
Desired

  • College or technical courses in related field
  • Two (2) years’ experience in following applications: CAB, Banner, WMIS, Legacy, and UANet).
  • Project management experience.
  • Experience in general budget & accounting.
. Experience with quality/process improvement tools & techniques
Scheduler, Operations III

Required

  • Must meet requirements of Scheduler, Operations II.
  • Seven (7) years’ work experience in a business/office environment with at least some experience in the following areas:
o Experience and able to perform independently in at least one cross functional work area within the division.
o Minimum five (5) years’ experience in WMIS or current LCEC work Mgt tool.
o Sunshine state one call certification.
o Minimum three (3) years’ experience with proven efficiently in a GIS system.
o Ability to develop more complicated documents in MS office to include: complex Excel documents /charts/calculations/etc.
o Note that equivalent experience may be considered but must be reviewed and approved by Division Director and Human Resources Manager.
o Knowledge of scheduling resources to equipment with a general knowledge of job requirements as it relates to both.
o Ability to perform complicated as builds’ within the work management tools.
o Knowledge of accounting rules as they relate to the work management closing process and ability to correct closing and as built issues.
o Knowledge of Web portal and the ability to assist contractors and LCEC employees in the reconciliation of invoices.
  • Experience with process improvement and root cause analysis.
  • Facilitate formal meetings and presentations.
  • Ability to maintain performance reports and metrics.
Desired

  • Associates Degree in Business, Engineering, Computer Technology, or related field.
  • Five (5) years’ experience in following applications: CAB, Banner, WMIS, Legacy, and UANet).
  • Experience in general budget & accounting.
  • Experience with Oracle and Discoverer.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Physical Demands: May be required to lift up to 15 pounds and sit for extended periods of time at desk/computer terminal. Able to view computer monitor from a reasonable distance and operate a computer keyboard and mouse. Occasional trips to stores to purchase supplies may be needed.
Work Environment: Most often – air-conditioned office environment, but periodic field trips may be scheduled for training on field operations and field electrical equipment.
Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.