ACCESS Scheduler Dispatcher

Kitsap Transit - Bremerton, WA (30+ days ago)3.8

Open Until Filled


ACCESS Scheduler Dispatcher

Position Summary:
We are looking for highly motivated individuals who, under general supervision, will be able to perform the following functions:

Schedule passengers with recurring and one-time special transit needs; assign trips and prepare daily manifests for established paratransit routes or modify established routes to accommodate special transportation needs; determine vehicle equipment needs for individual passengers; arrange pick-up and drop-off locations and times with passengers and operators; assign trips and vehicles to maximize efficiency of routes; re-evaluate and modify routes as trip requests, operator and equipment needs change; maintain telephone contact with passengers and radio contact with operators to communicate schedules and changes.

Dispatch/provide work direction for operators on assigned shift; assess fitness for duty; communicate passenger changes and route modifications throughout the shift; evaluate daily service hours and flow to maximize efficiency of service; receive and respond to operator calls regarding vehicle/equipment problems, traffic, accidents, weather conditions and other requests for information; communicate problems to appropriate internal and/or external resources for timely resolution; coordinate alternate transportation for passengers as required; maintain on-time operator performance.

This position reports to the ACCESS Manager.

Salary Range:
The range for this position is $25.86 - $34.78 per hour, commensurate with experience. With rare exception, initial appointments are usually made at Step 1 ($25.86).

Full-time employees receive a generous benefits package including subsidized medical insurance and fully paid dental insurance for employee and dependents, as well as disability insurance and life insurance. This position participates in the Washington State Public Employees? Retirement Plan with the option of participating in a state administered deferred compensation plan. In this position, you will accrue general leave (PTO) based on your years of service according to the accrual schedule for non-exempt employees in the Employee Handbook (for an internal candidate) or 6.7693 hours per pay period, based on 80 hours worked (for external candidates).

Hours of Work:
Hours of operation are 3:00 a.m. ? 9:30 p.m. Monday thru Friday and 8:00 a.m. ? 6:30 p.m. on Saturdays and Sundays. This position works a 40-hour work schedule that includes shift work and overtime. Applicants must be available to work any hours of ACCESS operation, including weekends and all holidays. Schedules for this position may vary from week to week and may include weekend work on a permanent basis. Schedules may change as Kitsap Transit service hours change.


Kitsap Transit employees who wish to apply must have a satisfactory performance and attendance record. Kitsap Transit Operators with any of the following criteria in the last twelve months are excluded from recruitment opportunities:

a current Decision Making Leave or higher in the Safety category
more than two held customer complaints
more than four unscheduled absences
more than two late reports

Education and Experience:
High school graduation and three (3) years of technical/administrative support experience in a transit or transportation operations function including one (1) year of scheduling/dispatching experience.

Knowledge, Skills and Abilities:
Following are some of the highlights of what is needed to be successful in this position.

Knowledge of:
Department and agency policies and procedures
County geography

Skill in:
Keeping accurate and detailed records
Conducting basic research and preparing clear and concise reports
Understanding, explaining and applying complex regulations, procedures and guidelines
Communicating effectively orally and in writing
Using public relations techniques in responding to inquiries and complaints
Using personal computers and office software including word processing, spreadsheets and database programs in a Windows-based operating environment

Working Conditions/Physical Requirements:
Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Locations and travel vary.

Selection Process:
This posting is open until filled. Review of application packets will begin immediately.

To Apply:
If you decide to apply for this position, please visit our employment link at Please contact Marisol Castro in the Human Resources Department at (360) 475-0211 if you have any questions.

Closing Date: Open until filled.

Selective certification may be used to achieve affirmative action goals.
Kitsap Transit is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the hiring process, contact at least ten days in advance or 360-479-4348 (TDD).
If you qualify for Veteran's preference under RCW 41.04.005 and 41.04.010, you must submit a DD214 and a completed Veteran's Preference Declaration (available at Kitsap Transit's Human Resources Office) at the time of application.